Job Overview
Benefits
Health Insurance
Paid Time Off
Uniform allowance
training programs
Retirement Plan
Employee assistance program
Transportation allowance
Job Description
The hiring establishment operates within the airport services sector, specializing in providing essential assistance to passengers requiring special support during their travels. This company focuses on facilitating the smooth transit of passengers who need wheelchair services, aisle chairs, or any other special assistance, particularly at critical points like boarding and deplaning. With a commitment to enhancing passenger experiences and ensuring safety, the company operates in close cooperation with airports, airlines, and government agencies. Employees in this organization are trained to uphold high standards of service, privacy, and professionalism while managing mobility aids and other critical equipment.
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Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service (INS)
Job Qualifications
- High school diploma or equivalent
- Previous airport or customer service experience preferred
- Must be 18 years of age or older
- Must possess tact to deal with various situations and people including clients and employees
- Ability to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate clearly and concisely verbally and in writing in English
- Must be familiar with government, client, airport and company regulations
- Must have neat and careful handling skills for property especially mobility aids and luggage
Job Duties
- Actively participate in the Safety Management System (SMS)
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- Check equipment thoroughly before use including wheels, locks, seats, back and footrests
- Lock wheels when assisting passengers in or out of courtesy chair
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance from another employee when transferring passengers if they cannot transfer themselves
- Never take a courtesy chair up or down stairways or escalators
- Complete appropriate documentation in a timely manner
- Be neat and careful when handling other people’s property, especially mobility aids and luggage
- Be familiar with all government, client, airport, and company regulations
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of work area, and report maintenance needs
- Project a positive image and respond courteously to inquiries from airlines, staff and the public
- Attend meetings and in-services as required
- Utilize appropriate communication channels and maintain records, reports, and files as needed
- Always wear proper uniform or business attire, keep identification badges visible
- Adhere to company policies and procedures and participate in achieving company objectives
- Use company and client equipment, supplies and resources conscientiously and cost effectively
- Perform other duties as requested
- Comply with all safety requirements including using only trained equipment, reporting unsafe conditions and injuries, wearing proper PPE, and attending safety training
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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