Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
safe work environment
Job Description
This job opening is at a specialized airport assistance service company that focuses on providing mobility and special assistance to passengers requiring additional support during their air travel experience. The company prides itself on offering exceptional customer service, ensuring that all passengers, including those with disabilities or requiring extra help, receive respectful, reliable, and attentive care. Operating within major airport terminals, the company works closely with airlines, government agencies, and airport authorities to maintain high service standards and comply with security and operational regulations. This role involves both inbound and outbound flight support services, prioritizing safety and professionalism while assisting... Show More
Job Requirements
- High school diploma or equivalent
- must be 18 years of age or older
- previous airport or customer service experience preferred
- reliable telephone and transportation
- ability to treat information as confidential
- tact in dealing with a variety of individuals
- proficiency in reading and understanding English instructions
- capability to follow verbal and written instructions
- good communication skills in English
- physical ability to perform job tasks including heavy lifting
- successful completion of drug testing
- clearance of background check
- ability to obtain security sensitive identification badge
- citizenship or legal authorization to work in the US
Job Qualifications
- High school diploma or equivalent
- previous airport or customer service experience preferred
- must be 18 years of age or older
- must have a reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of situations, client representatives, employees, and the public
- able to read, understand and carry out instructions in English
- able to work from verbal and written instructions
- able to communicate in English clearly and concisely verbally and in written form
- able to lift, stoop, squat, push, stand, or bend throughout the shift
- able to lift, carry, and hold up to 75 lbs
- must pass pre-employment and random drug tests
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a US citizen or have necessary authorization from the immigration and naturalization service
Job Duties
- Provide special assistance to passengers as requested
- provide general information and directions to passengers
- meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- check equipment thoroughly before use including wheels, locks, seats, back and footrests
- lock wheels when assisting passengers in and out of courtesy chair
- always use both hands when pushing courtesy chairs
- always back chairs down inclines
- request assistance from another employee when transferring passengers who cannot transfer themselves
- never take a courtesy chair up or down a stairway or escalator
- complete appropriate documentation in a timely manner
- be neat and careful when handling other people's property, especially mobility aids and luggage
- be familiar with all government, client, airport, and company regulations
- keep supervisor informed of needs and problems in assigned areas
- maintain cleanliness of immediate work area and report maintenance needs
- project a positive image and respond to inquiries from airlines, staff, and the public courteously
- attend meetings and in-services as required
- utilize appropriate communications channels and maintain records, reports, and files as required
- be attired in proper uniform or business attire with identification always visible
- adhere to company policies and procedures and participate in the achievement of company objectives
- utilize company and client equipment, supplies and resources conscientiously and cost-effectively
- perform other duties as requested
- comply with all safety requirements including training on equipment, reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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