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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
employee discount
flexible schedule
Job Description
The Michaels Companies, Inc. is the leading destination for creating, crafting, and celebrating in North America. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 U.S. states and Canada, in addition to a strong online presence at Michaels.com and Michaels.ca. As a specialty retailer, Michaels offers an extensive range of products and services geared towards artistic and creative projects for people of all ages and skill levels. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, further enhancing Michaels' position as a comprehensive source for crafting and framing needs.Show More
Job Requirements
- High school diploma or equivalent
- experience in event coordination or customer service
- ability to instruct and engage participants in craft activities
- capability to perform physical tasks including lifting and standing for long periods
- excellent communication and organizational skills
- ability to multitask and manage multiple events simultaneously
- willingness to work flexible hours including nights, weekends, and early mornings
- ability to maintain safety and cleanliness standards
- commitment to company policies and procedures
Job Qualifications
- Experience working with children and children’s events
- retail or customer service experience
- excellent people skills
- good communication skills including written, verbal, nonverbal, and listening skills
- organizational and interpersonal skills
- creative problem-solving skills
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with guests and coworkers
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct party participants in craft projects and face painting
- facilitate party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- handle administrative tasks including answering emails, making phone calls, and completing paperwork
- adjust plans based on client feedback and create backup or emergency plans
- ensure client satisfaction and uphold cleanliness and safety standards before and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote and enroll customers in Rewards program and Private Label Credit Cards
- educate customers on Voice of Customer survey
- assist with Buy Online Pickup in Store and Ship From Store processes
- participate in truck unloading, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully and positively with others
- cross-train in Custom Framing selling and production
- maintain daily store cleanliness including sweeping, vacuuming, dusting, and restroom maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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