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Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
Michaels is a leading retail company specializing in arts and crafts supplies, providing a wide range of products and creative services to customers across North America. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores in 49 states and Canada, making it the premier destination for crafting, creativity, and celebration. Michaels is dedicated to fueling the joy of creativity and celebration through its extensive product offerings, including crafting materials, seasonal decor, framing services, and more. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, further enhancing its craftsmanship and product range.
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Job Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves using ladders or similar equipment
- Experience working in retail or customer service environment
- Ability to handle job stress and interact effectively with others
- Fulfillment of federal, state, and local legal requirements applicable to the job
Job Qualifications
- Energetic and enthusiastic personality
- Excellent people skills
- Experience working with children and children’s events
- Good communication skills including written, verbal, nonverbal communication and listening skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Retail or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client’s feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company’s cleanliness and safety standards
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and Company programs to ensure compliance
- Interact with others respectfully and positively
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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