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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.65 - $21.80
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
The Michaels Companies Inc. is a leading arts and crafts retail chain in North America, operating over 1,300 stores across 49 states and Canada, alongside a dynamic online presence at Michaels.com and Michaels.ca. Since its founding in 1973 and headquartered in Irving, Texas, Michaels has established itself as the premier destination for arts and crafts enthusiasts, offering an extensive range of creative supplies, custom framing services, and specialty crafting merchandise through its subsidiary Artistree. Our company’s mission is to fuel the joy of creativity and celebration by providing customers with the tools and inspiration to bring their ideas to life.... Show More
Job Requirements
- High school diploma or equivalent
- experience in event coordination or customer service
- ability to stand for long periods and perform physical tasks such as lifting and reaching
- willingness to work nights, weekends, and early mornings
- ability to communicate effectively and resolve customer issues
- familiarity with retail operational procedures
- ability to handle multiple tasks simultaneously and adapt to changing priorities
- must meet federal, state, and local legal requirements for employment
Job Qualifications
- Energetic and enthusiastic personality
- ability to handle job stress and interact effectively with guests of all ages and co-workers
- excellent people skills
- experience working with children and children's events
- good communication skills including written, verbal, nonverbal, and listening skills
- organizational skills, interpersonal skills, and creative problem-solving skills
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects and perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- Adjust plans and events based on client feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company's cleanliness and safety standards and set up, break down, and clean before and after each event
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of rewards program and private label credit cards and complete enrollments
- Educate customers on Voice of Customer (VOC) survey
- Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and requirements
- Interact with others respectfully and promote the organization's vision and values
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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