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Job Overview
Compensation
Hourly
Range $10.00 - $13.75
Benefits
Equal opportunity employer
Job Description
Spare Time Entertainment is a premier family entertainment center known for providing a variety of fun activities including bowling, arcade games, laser tag, and escape rooms. The company is dedicated to delivering exceptional guest experiences by combining engaging activities with outstanding customer service. It caters to families, birthday parties, and group events, creating memorable social gatherings and celebrations. Spare Time prioritizes a safe, enjoyable, and well-coordinated event environment where guests of all ages can have a great time. The company fully embraces service standards to maintain high levels of guest satisfaction and operational excellence.
The Party Captain role ... Show More
The Party Captain role ... Show More
Job Requirements
- High school diploma or equivalent preferred
- 2+ years of guest service experience in a comparable field
- Ability to stand and walk for extended periods
- Ability to lift 50 pounds
- Comfortable working with large crowds and children
- Ability to work in loud environments with lighting effects such as lasers and strobes
Job Qualifications
- High school diploma or equivalent preferred
- 2+ years of guest service experience in a comparable field
Job Duties
- Assist Event Planner with birthday party planning including making confirmation calls, offering party enhancements, scheduling Party Patrol team, mapping out party lanes
- Plan and conduct training for new teammates and continued education for the veteran team
- Provide supervision and support to the party staff to ensure efficient event execution
- Meet with each party "parent" during the event so that you can proactively make changes as necessary to correct any potential issues
- Aid in preparing party area and tables with required party supplies
- Greet guests and escort them to the party area
- Assist with the coordination of party activities times with guests and teammates within each department
- Oversee the party patrol during the party bowling experience as they help to secure shoes, teach safety on the lanes, deliver instructions, manage the group, and collect shoes back
- Oversee the party patrol during the party gaming experience in arcade, laser tag, and/or escape room (where applicable)
- Place food and beverage order into kitchen via paper order form or ringing through register
- Ensure food and beverage orders are delivered in a timely manner
- Aid in delivery to party area
- Assist with dessert and encourage singing
- Aid in event breakdown and clean up to be able to turn the areas over faster for other guests
- Assist the front desk team with managing the birthday tab on the register
- Collect birthday payments through the register and confirming any deposits have been applied to bill
- Gather all required paperwork for the shifts
- Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.)
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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