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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading specialty retailer of arts, crafts, framing, floral, wall décor, and merchandise for makers and do-it-yourself home decorators. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states in the U.S. and in Canada, as well as maintains a strong online presence through Michaels.com and Michaels.ca. As North America's premier destination for all things creative, Michaels is committed to fueling the joy of creativity and celebration by providing customers with the products, inspiration, and experiences they need to bring their creative projects to life.
The company prides itself on fostering... Show More
The company prides itself on fostering... Show More
Job Requirements
- Ability to remain standing for long periods
- Ability to move around the store
- Ability to bend, lift, carry, reach, and stretch frequently
- Ability to lift heavy boxes and access high shelves using ladders or similar equipment
- Experience working with children and children’s events
- Excellent interpersonal skills
- Strong written, verbal and nonverbal communication skills
- Good listening skills
- Experience in retail or customer service
- Availability to work evenings, weekends, and early mornings
- Ability to follow company procedures and maintain safety and cleanliness standards
- Ability to interact positively and respectfully with customers and team members
- Must satisfy federal, state, and local legal job requirements
Job Qualifications
- Experience working with children and children’s events
- Excellent interpersonal skills
- Strong written, verbal and nonverbal communication skills
- Good listening skills
- Ability to organize and resolve problems creatively
- Experience in retail or customer service
- Energetic and enthusiastic personality
- Ability to manage work stress effectively
- Positive attitude and respectfulness in all interactions
- Willingness to work evenings, weekends, and early mornings
Job Duties
- Plan and coordinate multiple events simultaneously including children’s birthday parties and craft classes
- Engage customers of all ages in a fun and creative environment
- Demonstrate craft projects and provide instructions to participants
- Prepare and set up birthday party add-ons like goodie bags and balloons following company standards
- Inform customers and store team members about upcoming events
- Perform administrative tasks such as answering emails, making calls, and completing paperwork as needed
- Adjust event plans and create contingency plans based on feedback and client needs
- Ensure customer satisfaction during scheduled events
- Maintain cleanliness and safety standards by setting up, cleaning, and organizing before and after each event
- Assist customers with shopping and locating products
- Provide fast and friendly checkout service
- Promote rewards programs and private label credit card
- Support omnichannel processes including online order pickup and store shipping
- Participate in unloading trucks, stocking shelves, and planogram setups
- Execute stock optimization tasks and weekly sale displays
- Support loss prevention and security programs
- Follow standard operating procedures and company programs for compliance
- Interact respectfully and positively with customers and team members
- Participate in daily store cleaning tasks including sweeping, vacuuming, dusting, and restroom cleanliness
- Receive training for sales and framing production
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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