Party Coordinator

Urban Air Adventure Parks is a premier indoor adventure park that leads the market in location-based entertainment. Founded in Dallas, this innovative company revolutionized the adventure park industry by creating engaging, high-energy environments where people of all ages, especially families and kids, can experience thrilling activities in a safe and fun setting. Urban Air's extensive offerings include attractions such as trampolines, climbing walls, ropes courses, and virtual reality experiences, making it a unique destination for entertainment and group events. As the largest operator in this niche worldwide, Urban Air emphasizes exceptional customer experiences and strives to empower children to have fun and aim higher, helping them overcome perceived limits and achieve new milestones.

Urban Air Brockton seeks to hire a dedicated and dynamic Party Coordinator to manage the birthday party department, focusing on delivering memorable celebrations for diverse groups including birthday parties, church events, sports gatherings, corporate team building activities, and more. This role requires the candidate to be the first point of contact for guests, actively working to understand their needs and tailor the perfect combination of food, drinks, and attractions that match the specific occasion and preferences. The Party Coordinator is also responsible for training and supervising party staff members, ensuring seamless birthday operations, and maintaining high standards of guest satisfaction.

The ideal Party Coordinator thrives in a fast-paced, multi-faceted family entertainment setting, demonstrating an outgoing personality combined with excellent verbal and written communication skills. Meticulous organization and a passion for mentoring younger team members are essential qualities, alongside a positive, goal-oriented mindset focused on achieving and surpassing targets through collaboration with the team. This position requires an individual who excels at delivering an exceptional customer experience, quickly resolving conflicts with fairness, and consistently putting the needs of the guests and team above all else.

A typical day in this role involves embracing the company's core belief that every person and position matters within the team, upholding the party management system, and exceeding the expectations of moms and other guests. Flexibility and full availability on Fridays, Saturdays, and Sundays are crucial, as is the ability to energize guests by sharing exciting insights about Urban Air's offerings. The coordinator will actively promote and sell party packages, follow up to ensure satisfaction, and work closely with leadership to drive financial success while maintaining a safe, clean, and secure environment. The scope of work also includes undertaking other duties as needed, encouraging proactive problem-solving and teamwork.

Working at Urban Air means joining a vibrant business casual environment filled with millions of dollars worth of attractions and special events that attract thousands of visitors regularly. The company encourages an inclusive, fun culture where employees are motivated to act as if they own the business, contributing ideas, support, and enthusiasm at all times. Urban Air Brockton is proud to be an equal opportunity employer committed to creating a welcoming workplace that values diversity and dedication. If you are passionate about creating amazing party experiences and driving a team to success in a one-of-a-kind family entertainment setting, this role presents an exciting opportunity to grow and shine.