Party Coordinator

Urban Air Adventure Parks is a leader in the indoor adventure park industry and a renowned name in location-based entertainment. Headquartered in Dallas, Urban Air pioneered the adventure park concept and has expanded to become the largest adventure park operator worldwide. The company prides itself on providing unique, thrilling experiences that encourage kids and families to have fun, challenge themselves, and aim higher than ever before. As a family entertainment destination, Urban Air offers a wide array of attractions, engaging special events, and delicious food options to create memorable experiences for all guests. Urban Air is dedicated to creating a safe, secure, and high-quality environment where fun and adventure meet excellent customer service.

The Party Coordinator role at Urban Air Adventure Parks is a vibrant and dynamic position that offers an exciting opportunity to be the face of the company to its guests. This role involves crafting and selling customized event packages for a variety of group events, including birthday parties, church gatherings, sports teams, corporate team-building activities, and other special occasions. The ideal candidate will serve as the first point of contact for guests, combining excellent communication skills with a passion for delivering exceptional customer experiences. The Party Coordinator is responsible not only for selling fun but also for working closely with the Park Team to ensure every event is seamless, enjoyable, and exceeds guest expectations.

In this fast-paced, family-focused environment, the Party Coordinator must be outgoing, personable, and skilled at building rapport and trust with customers. Timely response to leads and inquiries is critical, along with the ability to manage bookings months in advance. Success in this role requires a strong sales orientation, a positive attitude, and a dedicated approach to meeting and surpassing set goals. Additionally, conflict resolution skills and the ability to maintain high levels of guest satisfaction are crucial. The role encourages creativity, initiative, and teamwork, fostering a culture where every team member feels empowered to contribute ideas and jump in wherever there is a need.

Urban Air values personal development and career growth, offering employees a chance to thrive within a supportive and energetic environment. The Party Coordinator plays a key role in driving financial results for their location, collaborating closely with the leadership team to reach new heights. This position also requires flexibility to work during weekends and evening hours, reflecting the nature of the entertainment venue's busiest times. Urban Air maintains a business casual dress code and a commitment to safety, sanitation, and a well-maintained workplace. Above all, the Party Coordinator embodies Urban Air's core mission of delivering fun, energy, and memorable experiences to every guest, making each event the most awesome ever.