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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.50 - $16.50
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
team events
Job Description
Urban Air Adventure Parks is a leading name in the indoor adventure park industry, recognized as the market leader in location-based entertainment. Founded and headquartered in Dallas, Texas, Urban Air pioneered the adventure park concept and has grown to become the largest adventure park operator globally. Known for its innovative attractions and focus on enjoyment and personal achievement, Urban Air is committed to helping kids have fun and aim higher, encouraging them to accomplish feats they never thought possible. This commitment extends beyond just fun attractions—it embodies a philosophy of fostering confidence, teamwork, and physical activity in a safe and... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in sales or customer service preferred
- Ability to work weekends and evenings
- Strong interpersonal skills and a friendly attitude
- Capacity to handle conflict resolution calmly and fairly
- Commitment to maintaining a safe and sanitary work environment
- Flexible availability to meet scheduling needs
- Must be able to work in business casual attire
- Willingness to perform additional duties as required
Job Qualifications
- Excellent verbal and written communication skills
- Outgoing and personable demeanor
- Strong sales and customer service experience
- Ability to work in a fast-paced, multi-faceted family entertainment environment
- Goal-oriented with a track record of meeting or exceeding sales targets
- Skilled in managing multiple priorities and responding promptly to customer inquiries
- Collaborative team player with a positive attitude
- Experience in event planning or hospitality is a plus
Job Duties
- Serve as the first point of contact for Urban Air guests
- Design customized party packages that include food, drinks, and attractions
- Respond to all sales leads promptly, within the same or next business day
- Collaborate with the Park Team to ensure excellent guest experiences during group events
- Follow up with customers post-event to ensure satisfaction and gather feedback
- Book party and group events up to three months in advance
- Represent Urban Air with enthusiasm and energy to promote the brand and its offerings
- Resolve conflicts quickly and fairly to maintain guest satisfaction
- Assist with other duties as assigned to support team and operational efficiency
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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