Party Coordinator

Kent, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $25.00 - $30.00

Work Schedule

Weekend Shifts

Job Description

Urban Air Adventure Park is the market leader in indoor adventure parks and location-based entertainment, headquartered in Dallas. It pioneered the adventure park concept and operates the largest adventure park network in the world. Urban Air's mission is centered on helping kids have fun and aim higher by providing exhilarating, unique experiences that inspire them to achieve beyond their expectations. At its Southcenter location in Tukwila, WA, Urban Air offers a vibrant, safe, and immersive environment where families can celebrate milestones like birthdays with thrilling activities and professional service.

The Party & Events Coordinator role at Urban Air Southcent... Show More

Job Requirements

Full availability for weekends, evenings, and holidays
Ability to work in a fast-paced, live-event environment
Strong follow-through and accountability
Comfortable mentoring and leading teens/young adults
Proactive and highly organized
Confident verbal and written communication skills
Solutions-oriented mindset
Experience or willingness to engage in sales and closing
Ability to maintain accuracy in scheduling and inventory management

Job Qualifications

1+ year experience in hospitality, events, retail leadership, or sales preferred
Experience coordinating events or managing bookings a plus
Familiarity with POS or booking systems a plus
Strong organizational skills
Effective communication skills
Leadership ability
Sales and customer service skills
Ability to work independently and as part of a team
Problem-solving skills
Attention to detail
Ability to manage multiple priorities effectively

Job Duties

Serve as primary point of contact for inquiries via phone, email, web leads, and in-person
Convert inquiries into booked parties through professional sales conversations
Clearly explain packages, pricing, policies, and experience flow
Upsell party packages, add-ons, food, merchandise, and experiences
Confirm party details, special requests, waivers, and payments
Maintain accurate bookings and guest notes in the party management system
Conduct weekly confirmation and upsell calls with upcoming party guests
Send confirmation emails and scripts outlining arrival times, expectations, and inclusions
Proactively resolve guest questions or changes prior to event day
Respond to party feedback and follow up as needed
Print and review daily party invoices and reports
Create café party boards and review food & beverage needs
Inspect party rooms and tables to ensure they are clean, set, and guest-ready
Coordinate closely with Café team to ensure food is prepared and delivered on time
Manage party flow and timelines throughout the day
Check in with party parent/host during the event
Manage party checkout, including add-ons, approved discounts, and final payment
Inspect party rooms after completion and confirm reset for next day
Actively walk the floor observing parties and addressing needs in real time
Train, coach, and support Party Hosts
Ensure hosts follow party scripts and service standards
Provide staffing notes and feedback to support scheduling
Ensure adequate coverage for upcoming parties and peak periods
Conduct weekly inventory of party supplies
Place weekly orders for party supplies
Review café product needs weekly with Café Manager and/or GM
Keep party management and scheduling systems accurate and current
Submit tip reports and ensure parties are properly closed
Review party transactions to ensure all events are closed out
Review party revenue and performance trends monthly
Review booking loss and cancellation reports
Identify opportunities to improve conversion, average check, and guest experience
Collaborate with GM and leadership team on growth opportunities
Support local awareness and relationship-building efforts that drive birthday party inquiries and bookings (e.g., schools, youth organizations, sports leagues, community groups)
Based on business needs and demonstrated performance, this role may expand to include coordination of additional group events (e.g., private park rentals, school groups, theme nights, or community buyouts)

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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