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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
employee discount
Dental Insurance
Health Insurance
Tuition Reimbursement
Paid Time Off
Vision Insurance
Job Description
Michaels is a leading retail company specializing in arts and crafts supplies, committed to fueling creativity and celebration across North America. With over 1,300 stores in 49 states and Canada, Michaels is a premier destination for creative enthusiasts of all ages. Founded in 1973 and headquartered in Irving, Texas, Michaels is recognized for its diverse product offerings, including crafting materials, custom framing services through its subsidiary Artistree, and a welcoming in-store experience designed to inspire and engage customers. The company prides itself on inclusive employment practices and offers robust benefits for both full-time and part-time team members, including health insurance,... Show More
Job Requirements
- High school diploma or equivalent
- Experience in event coordination or customer service
- Ability to communicate effectively in English
- Physical ability to stand for long periods and lift heavy items
- Ability to work flexible hours including nights, weekends, and early mornings
- Capability to perform job duties in a public retail environment
- Willingness to adhere to safety and cleanliness standards
Job Qualifications
- Experience working with children's events
- Retail and/or customer service experience
- Excellent people skills
- Good communication including written, verbal, and listening skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage clients of all ages by creating a fun and creative environment
- Demonstrate and instruct craft projects and perform activities like face painting
- Facilitate party add-ons such as goody bags and balloons
- Communicate with clients and store team members about events
- Complete administrative tasks like answering emails and making phone calls
- Adjust event plans based on client feedback
- Create and implement backup plans
- Ensure client satisfaction
- Maintain cleanliness and safety standards before and after events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer survey
- Assist with online order pick-up and ship-from-store processes
- Participate in truck unloading, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform store optimization and advertising duties
- Support shrink and safety programs
- Adhere to company policies and legal requirements
- Interact respectfully and positively with customers and team members
- Cross train in custom framing selling and production
- Participate in daily store cleanliness activities including sweeping and dusting
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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