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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.90 - $19.70
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a renowned and leading specialty retailer dedicated to fostering creativity and celebration across North America. Since its founding in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores in 49 states and Canada, along with an extensive online presence. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels is recognized as the premier destination for art, craft, framing, floral, and event supplies, serving a diverse customer base from hobbyists to professional artists. The brand is committed to providing a welcoming, inspiring, and supportive environment for creativity enthusiasts... Show More
Job Requirements
- Must have experience working with children and children's events
- retail or customer service experience required
- must have excellent people skills
- must have good communication skills including written, verbal, and listening skills
- ability to handle job stress and interact effectively with others including guests and coworkers
- organizational skills
- interpersonal skills
- ability to remain standing for long periods
- ability to move throughout the store
- ability to bend, lift, carry, reach, and stretch regularly
- ability to lift heavy boxes and access high shelves
- must be able to work nights, weekends, and early mornings
- must satisfy federal, state, and local legal requirements for the job
Job Qualifications
- Experience working with children and children's events
- retail or customer service experience
- excellent people skills
- good communication skills including written, verbal, and nonverbal communication and listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- ability to handle job stress and interact effectively with others
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in the completion of craft projects and other activities
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks such as answering emails and making phone calls
- adjust plans and events based on client feedback and needs
- create backup or emergency plans as needed
- ensure client satisfaction for scheduled events
- uphold company cleanliness and safety standards by setting up, breaking down, and cleaning before and after each event
- help customers shop, locate products, and provide solutions
- provide fast and friendly checkout experience
- engage customers on benefits of rewards program and private label credit cards and complete enrollments
- educate customers on Voice of Customer survey
- assist with omni channel processes including Buy Online Pickup in Store and Ship From Store
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform store in stock optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company programs
- interact respectfully and positively with others and promote the organization's values
- cross trained in custom framing selling and production
- participate in daily store cleanliness activities
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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