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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Dental Insurance
Health Insurance
Tuition Reimbursement
Paid Time Off
Vision Insurance
Job Description
The Michaels Companies Inc., headquartered in Irving, Texas, is the leading arts and crafts retail chain in North America. Operating over 1,300 stores across 49 states and Canada, Michaels is the ultimate destination for creativity, celebration, and inspiration. Since its founding in 1973, Michaels has continued to grow by fostering an environment where customers can explore and develop their creative talents while accessing a vast array of craft supplies, custom framing services, and seasonal items. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels is not just a retailer but a community hub where... Show More
Job Requirements
- Ability to remain standing for long periods
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and use ladders
- Must satisfy federal, state, and local legal job requirements
- Must be able to work nights, weekends, and early mornings
- Must maintain cleanliness and safety standards
- Ability to engage with guests of all ages and coworkers respectfully
- Must be able to perform store operational tasks
- Must be able to assist in truck unloading and merchandise stocking
Job Qualifications
- Experience working with children and children’s events
- Excellent people skills
- Strong communication skills including written, verbal, nonverbal, and listening skills
- Organizational, interpersonal, and creative problem-solving skills
- Retail and/or customer service experience
- Ability to handle job stress and interact effectively with others
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage with clients of all ages by creating a fun and creative environment
- Demonstrate and instruct craft projects and perform activities like face painting
- Facilitate party add-ons such as goody bags and balloons according to company standards
- Communicate event details with clients and store teams
- Complete administrative tasks including answering emails, making phone calls, and paperwork
- Adjust event plans based on client feedback
- Create and implement backup or emergency plans
- Ensure client satisfaction for scheduled events
- Maintain company cleanliness and safety standards by setting up and cleaning before and after events
- Assist customers in shopping, product location, and providing solutions
- Provide fast and friendly checkout experience
- Promote and enroll customers in Rewards program and Private Label Credit Cards
- Educate customers on Voice of Customer survey
- Support omni-channel processes like BOPIS and SFS
- Participate in truck unloading, stocking, and planogram processes
- Perform merchandise recovery and store maintenance
- Execute Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully and positively with customers and team members
- Cross-train in Custom Framing selling and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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