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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
employee discount
Dental Insurance
Health Insurance
Tuition Reimbursement
Paid Time Off
Vision Insurance
Job Description
The Michaels Companies Inc. is a leading retail company specializing in arts and crafts supplies, creative products, and custom framing services. Established in 1973 and headquartered in Irving, Texas, Michaels has grown to become North America's premier destination for creativity and celebration, operating over 1,300 stores across 49 states in the U.S. and locations in Canada, as well as a strong online presence at Michaels.com and Michaels.ca. The company is also the parent organization of Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels’ mission is to fuel the joy of creativity and celebration, providing customers with everything... Show More
Job Requirements
- High school diploma or equivalent
- Retail or customer service experience preferred
- Ability to remain standing for long periods
- Ability to move throughout the store
- Capability to bend, lift, carry, reach, and stretch regularly
- Ability to lift heavy boxes and access high shelves using ladders or similar equipment
- Strong communication skills
- Must be able to work nights, weekends, and early mornings
- Must comply with all federal, state, and local legal requirements for the job
- Ability to engage effectively with guests and coworkers
- Willingness to adhere to company policies and standards
Job Qualifications
- Retail and/or customer service experience
- Experience working with children and children's events
- Excellent people skills
- Good communication skills including written, verbal, and listening skills
- Organizational, interpersonal, and creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and craft classes
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects and face painting
- Facilitate and implement party add-ons such as goody bags and balloons
- Communicate events with clients and store team members
- Complete administrative tasks including answering emails, making phone calls, and managing paperwork
- Adjust plans based on client feedback and create backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards before and after events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Card enrollments
- Educate customers on Voice of Customer survey
- Assist with Buy Online Pickup in Store and Ship From Store processes
- Participate in truck unload, stocking, and planogram duties
- Complete merchandise recovery and maintenance
- Support shrink and safety programs
- Adhere to company policies and execute Standard Operating Procedures
- Interact respectfully with customers and coworkers
- Cross train in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restrooms cleaning
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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