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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Retirement Plan
Job Description
The Michaels Companies Inc. is a leading arts and crafts retail chain specializing in a wide range of creative supplies and custom framing services. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, offering craft enthusiasts and hobbyists a vibrant environment filled with inspiration and imaginative products. As the premier destination for creativity and celebration in North America, Michaels prides itself on fostering a supportive and engaging community for artists, crafters, and customers of all ages. The company also owns Artistree, a manufacturer known for its custom and specialty framing merchandise,... Show More
Job Requirements
- High school diploma or equivalent
- experience in event coordination or related field
- experience working with children and organizing children’s events
- strong communication skills including written and verbal
- ability to handle job stress and interact effectively with diverse groups
- ability to stand for long periods and perform physical tasks
- ability to lift heavy boxes and use ladders
- availability to work nights, weekends, and early mornings
- ability to adhere to company policies and procedures
- commitment to providing excellent customer service
Job Qualifications
- Energetic and enthusiastic personality
- excellent people skills
- experience working with children and children's events
- good communication skills including written, verbal, and nonverbal
- strong organizational and interpersonal skills
- creative problem-solving abilities
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in completing craft projects and activities such as face painting
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and completing paperwork
- adjust plans and events based on client feedback and needs
- create backup or emergency plans as needed
- ensure client satisfaction for scheduled events
- uphold company cleanliness and safety standards
- help customers shop, locate products, and provide solutions
- provide fast and friendly checkout experience
- engage customers on rewards program and credit card enrollments
- educate customers on Voice of Customer survey
- assist with Omni channel processes including BOPIS and Ship From Store
- participate in truck unload, stocking, and planogram duties
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact with others respectfully and positively
- cross train in custom framing selling and production
- participate in daily store cleanliness activities
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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