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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Employee assistance program
Job Description
Michaels Stores is a leading specialty retailer in the arts and crafts sector, recognized throughout North America for being the go-to destination for creativity and celebration. With over 1,300 stores across 49 states and Canada, Michaels has firmly established itself as the market leader in delivering high-quality craft supplies, custom framing services, and diverse creative classes to a broad range of customers. Founded in 1973 and headquartered in Irving, Texas, Michaels also owns Artistree, a renowned manufacturer of custom and specialty framing merchandise. The company prides itself on fostering a supportive environment that fuels the joy of creativity and celebration... Show More
Job Requirements
- High school diploma or equivalent
- experience in retail or customer service
- ability to handle job stress and interact effectively with guests and co-workers
- excellent communication skills
- ability to stand for long periods
- physical ability to lift heavy boxes and perform various physical tasks
- ability to work nights, weekends, and early mornings
- willingness to follow company safety and operating procedures
Job Qualifications
- Experience working with children and children’s events
- retail or customer service experience
- excellent people skills
- strong written, verbal, and listening communication skills
- organizational skills
- interpersonal skills
- creative problem-solving abilities
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage guests of all ages by creating a fun and creative environment
- demonstrate and instruct craft projects and face painting activities
- facilitate party add-ons such as goody bags and balloons
- communicate event details with clients and team members
- perform administrative tasks including answering emails and making phone calls
- adjust event plans based on client feedback
- create backup or emergency plans
- ensure client satisfaction
- uphold cleanliness and safety standards
- assist customers with locating products and shopping
- provide fast and friendly checkout experience
- enroll customers in rewards programs and credit cards
- educate customers on Voice of Customer surveys
- support omnichannel processes like BOPIS and ship from store
- participate in truck unloading, stocking and planogram processes
- complete merchandise recovery and maintenance
- perform store in stock optimization and AD set duties
- support shrink and safety programs
- adhere to company policies and standard operating procedures
- foster positive and respectful interactions
- cross-trained in custom framing sales and production
- participate in daily store cleanliness activities
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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