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Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal employment opportunity
Job Description
Michaels is a leading destination for arts and crafts supplies, known for fostering creativity and celebration across North America. Headquartered in Irving, Texas, Michaels operates over 1,300 stores throughout 49 states and Canada, alongside its online presence at Michaels.com and Michaels.ca. Founded in 1973, the company prides itself on being the best place for all things creative, offering a vast selection of crafting materials, custom framing services, and a variety of classes and events that engage customers of all ages. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, adding to their comprehensive service offerings. At Michaels,... Show More
Job Requirements
- High school diploma or equivalent
- retail or customer service experience required
- ability to stand for long periods
- ability to lift and carry heavy boxes
- ability to move freely throughout the store
- good communication skills
- ability to interact effectively with diverse customers and team members
- availability to work nights, weekends, and early mornings
- ability to comply with company policies and safety standards
- must satisfy federal, state, and local legal job requirements
Job Qualifications
- Experience in retail or customer service
- excellent people skills
- experience working with children and children’s events
- strong written, verbal, and nonverbal communication skills
- good listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- ability to manage multiple tasks effectively
- ability to work in a fast-paced environment
- cross-training in framing is a plus
- positive attitude and ability to maintain professionalism under stress
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct party participants in craft projects and activities such as face painting
- facilitate and implement party add-ons like goody bags and balloons
- communicate events with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust event plans based on client feedback and create backup plans
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards by setting up, breaking down, and cleaning before and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote rewards programs and complete enrollments
- educate customers on Voice of Customer surveys
- assist with Omni channel processes like Buy Online Pickup in Store and Ship From Store
- participate in receiving shipments, stocking, and maintaining merchandise
- support shrink and safety programs
- adhere to company SOPs and programs
- interact positively and respectfully with team members and customers
- cross-train in custom framing selling and production
- participate in daily store cleanliness activities
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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