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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Dental Insurance
Health Insurance
Tuition Reimbursement
Paid Time Off
Vision Insurance
Job Description
The Michaels Companies Inc. is a leading North American destination for all things creative, operating over 1,300 stores across 49 states and Canada as well as online through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has become the preferred retailer for crafting enthusiasts, artists, hobbyists, and DIYers who seek to fuel their creativity and celebration. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, enhancing its position as a comprehensive provider of creative and crafting materials. The company is deeply committed to fostering an inclusive environment, valuing diversity, and supporting its team... Show More
Job Requirements
- Must be able to handle job stress and interact effectively with others including guests and co-workers
- Ability to stand for long periods
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment
- Must satisfy federal, state, and local legal employment requirements
- Ability to adapt to public retail store settings including climate conditions and varying work hours
- Must be willing to engage in interactive process for reasonable accommodations if needed
Job Qualifications
- Energetic and enthusiastic personality
- Experience working with children and children's events
- Excellent people skills
- Good communication skills including written, verbal, nonverbal, and listening
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and activities
- Facilitate party add-ons like goody bags and balloons
- Communicate events with clients and store team members
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback
- Create backup or emergency plans
- Ensure client satisfaction for scheduled events
- Uphold company cleanliness and safety standards
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Promote rewards programs and credit card enrollments
- Educate customers on Voice of Customer survey
- Assist with omni-channel processes such as BOPIS and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to company policies and legal requirements
- Interact positively and respectfully with customers and team members
- Cross-trained in custom framing selling and production
- Maintain store cleanliness and restrooms
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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