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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
The Michaels Companies Inc. is a leading North American retailer dedicated to inspiring creativity and celebration through a wide range of arts and crafts supplies, custom framing, and other related products. Founded in 1973 and headquartered in Irving, Texas, Michaels has grown to operate over 1,300 stores across 49 states and Canada, as well as an extensive online presence at Michaels.com and Michaels.ca. Michaels is recognized as the ultimate destination for crafters, artists, and creative enthusiasts of all skill levels, offering everything required to make creative projects come to life. Alongside its retail operations, Michaels owns Artistree, a manufacturer specializing... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in event coordination or customer service
- Ability to stand for long periods and perform physical tasks such as lifting and reaching
- Strong interpersonal and communication skills
- Ability to work nights, weekends, and early mornings as needed
- Capability to manage multiple events simultaneously
- Willingness to maintain store safety and cleanliness standards
Job Qualifications
- Energetic and enthusiastic personality
- Excellent people skills
- Experience working with children and children’s events
- Strong communication skills including written, verbal, and listening abilities
- Organizational skills and creative problem-solving abilities
- Retail and/or customer service experience
- Ability to handle job stress and interact effectively with guests and co-workers
- Positive attitude and commitment to company vision and values
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct participants in craft projects and activities such as face painting
- Facilitate party add-ons including goody bags and balloons according to company standards
- Communicate event details effectively with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and paperwork
- Adjust event plans based on client feedback and create backup plans
- Provide friendly customer service by assisting customers with shopping and product location
- Ensure fast and friendly checkout experiences
- Promote Rewards program and Private Label Credit Card enrollments
- Educate customers on Voice of Customer survey
- Assist with Buy Online Pickup In Store and Ship From Store processes
- Participate in truck unloading, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact with others respectfully and positively
- Cross-train in Custom Framing sales and production
- Maintain store cleanliness including sweeping, vacuuming, and restroom upkeep
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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