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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.75 - $20.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
reasonable accommodations
Job Description
The Michaels Companies Inc. is a premier retail arts and crafts chain that stands as the leading destination for creative enthusiasts and celebrators across North America. Established in 1973 and headquartered in Irving, Texas, Michaels operates more than 1,300 stores across 49 states and Canada, alongside a strong online presence through Michaels.com and Michaels.ca. Michaels also owns Artistree, a notable manufacturer specializing in custom and specialty framing products, further strengthening its brand portfolio. With a robust commitment to fostering creativity and celebration, Michaels offers a vibrant workplace that thrives on innovation, community involvement, and exceptional customer service.
Michaels invites passionat... Show More
Michaels invites passionat... Show More
Job Requirements
- High school diploma or equivalent
- experience working with children and children’s events
- retail or customer service experience
- excellent communication skills including written, verbal, nonverbal, and listening
- strong organizational and interpersonal skills
- ability to handle job stress and work effectively with guests and coworkers
- physically able to stand for long periods, bend, lift, carry, reach, and use ladders
- willingness to work nights, weekends, and early mornings
Job Qualifications
- Experience working with children and children’s events
- retail and/or customer service experience
- excellent people skills
- good communication skills including written, verbal, nonverbal, and listening
- organizational skills
- interpersonal skills
- creative problem-solving skills
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with guests of all ages and coworkers
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in the completion of craft projects and activities like face painting
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- adjust plans and events based on client feedback and needs
- create backup or emergency plans to be executed as needed
- ensure client satisfaction for scheduled events
- uphold company cleanliness and safety standards by setting up, breaking down, and cleaning before and after each event
- help customers shop and locate products providing solutions
- provide fast and friendly checkout experience
- engage customers on benefits of rewards program and private label credit cards and complete enrollments
- educate customers on Voice of Customer survey
- assist with omni channel processes including Buy Online Pickup in Store and Ship From Store
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies to ensure compliance
- interact with others respectfully and positively
- cross-trained in custom framing selling and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restrooms
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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