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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Dental Insurance
Health Insurance
Tuition Reimbursement
Paid Time Off
Vision Insurance
Job Description
The Michaels Companies Inc. is the premier destination for creativity and celebration across North America, operating over 1,300 stores in 49 states and Canada alongside a robust e-commerce presence through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the best place for all things creative, serving a diverse community of customers who enjoy crafting, custom framing, and unique DIY projects. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, further reinforcing its commitment to quality and innovation in the arts and crafts sector. With a focus on fostering... Show More
Job Requirements
- High school diploma or equivalent
- Experience in event planning or coordination preferred
- Ability to stand for long periods
- Physical ability to lift heavy boxes and use ladders
- Effective communication skills
- Ability to multitask and prioritize
- Customer service orientation
- Compliance with federal, state, and local legal requirements
- Availability to work nights, weekends, and early mornings
- Ability to work in a retail environment
- Commitment to company policies and safety standards
Job Qualifications
- Experience working with children and children's events
- Retail and/or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, nonverbal, and listening
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Ability to handle job stress and interact effectively with guests and coworkers
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage with clients of all ages by creating a fun and creative environment
- Demonstrate and instruct craft projects and perform activities such as face painting
- Facilitate party add-ons according to company standards
- Communicate effectively with clients and store team members
- Complete administrative tasks like answering emails and managing paperwork
- Adjust event plans based on client feedback and ensure client satisfaction
- Set up, break down, and clean before and after events
- Assist customers in shopping and locating products
- Provide fast and friendly checkout experience
- Promote and enroll customers in Rewards and Private Label Credit Card programs
- Educate customers on Voice of Customer survey
- Support omnichannel processes including BOPIS and Ship From Store
- Participate in truck unloading, stocking, and merchandise recovery
- Support shrink and safety programs
- Follow SOPs and company policies to ensure compliance
- Maintain a positive and respectful demeanor
- Cross-train in custom framing sales and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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