Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
employee discount
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a leading specialty retailer of arts and crafts supplies, proudly serving creative customers across North America for nearly five decades. With over 1,300 stores in 49 states and Canada, Michaels is the ultimate destination for all things creative, inspiring customers to celebrate creativity in everyday life. Founded in 1973 and headquartered in Irving, Texas, Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, further enhancing its offering to customers passionate about arts and crafts.
At Michaels, the focus goes beyond just products. The company is committed to fostering a creative environment wh... Show More
At Michaels, the focus goes beyond just products. The company is committed to fostering a creative environment wh... Show More
Job Requirements
- High school diploma or equivalent
- ability to stand for long periods
- capability to move throughout the store
- ability to bend, lift, carry, reach, and stretch regularly
- experience handling heavy boxes and using ladders for shelf access
- must be able to perform physical tasks essential to the role
- availability to work nights, weekends, and early mornings
- must satisfy federal, state, and local legal requirements of the job
Job Qualifications
- Experience working with children and children’s events
- retail and/or customer service experience
- excellent people skills
- effective written, verbal, and nonverbal communication
- strong listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with clients and co-workers
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage clients by fostering a fun and creative environment
- demonstrate and instruct craft projects and activities like face painting
- facilitate party add-ons such as goody bags and balloons
- communicate event details with clients and store team members
- perform administrative tasks including answering emails and making phone calls
- adjust event plans based on client feedback
- create and execute backup or emergency plans
- ensure client satisfaction
- uphold cleanliness and safety standards before and after events
- assist customers with product location and solutions
- provide a fast and friendly checkout experience
- promote and enroll customers in Rewards programs and Private Label Credit Cards
- educate customers on Voice of Customer surveys
- assist with BOPIS and Ship From Store processes
- participate in truck unloading, stocking, and planogram duties
- maintain merchandise recovery and store presentation
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully and positively with customers and team members
- cross-train in Custom Framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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