Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Employee assistance program
Job Description
Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is dedicated to fueling the joy of creativity by offering a wide range of arts and crafts supplies, custom framing, DIY kits, and unique handmade goods through its MakerPlace marketplace. With a strong commitment to inclusivity, diversity, and fostering a supportive environment, Michaels is not just a retail store but a community hub where creativity and inspiration come to life. The company prioritizes the wellbeing... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Prior retail or customer service experience
- Ability to handle job stress and interact effectively with others
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Ability to remain standing for long periods
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment
- Availability to work nights, weekends, and early mornings
- Ability to maintain a positive and respectful demeanor
- Willingness to engage in the interactive process for accommodations if needed
Job Qualifications
- High school diploma or equivalent
- Experience working with children and children’s events
- Prior retail or customer service experience
- Excellent people skills
- Strong written, verbal, and nonverbal communication skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Ability to handle job stress and interact effectively with guests and co-workers
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in completing craft projects and performing activities like face painting
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and team members
- Complete administrative tasks like answering emails, making phone calls, and paperwork
- Adjust plans based on client feedback and create backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards before, during, and after events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Engage customers on benefits of Rewards program and credit cards
- Educate customers on Voice of Customer surveys
- Assist with Omni channel processes including BOPIS and Ship From Store
- Participate in truck unloading, stocking, and planogram processes
- Complete merchandise recovery and store maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to SOPs and company policies
- Interact respectfully and positively with customers and co-workers
- Cross-train in Custom Framing selling and production
- Participate in daily store cleaning activities including sweeping, vacuuming, dusting, and restroom maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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