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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Flexible work schedule
Professional development opportunities
Employee assistance program
Job Description
Move Concierge is a dynamic and rapidly expanding company specializing in providing comprehensive moving solutions to customers across various locations. As an established leader in the home services industry, Move Concierge prides itself on delivering exceptional support and streamlined services to both clients and referral partners. Based in Farmers Branch, Texas, the company maintains a strong commitment to diversity and inclusion, fostering a culture that values each individual's contributions regardless of race, religion, age, gender, or other distinguishing factors. This inclusive and supportive environment highlights the company’s core values, which include humility, transparent communication, embracing change, building a positive culture,... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer support or related field
- Strong communication skills
- Ability to manage multiple priorities
- Proficiency in Salesforce and Google Workspace
- Attention to detail
- Availability to work Monday through Friday during standard business hours
- Capacity to handle high call volume
- Ability to maintain professionalism under pressure
Job Qualifications
- Strong verbal and written communication skills
- Experience in high volume call or customer support environment
- Proven ability to manage multiple priorities in a fast-paced environment
- Excellent organizational skills and attention to detail
- Experience in a heavy call volume environment
- Proficiency in Salesforce
- Google Workspace and email management tools
- Bachelor’s degree
- Prior experience in home services
- customer success
- or account coordination
- Familiarity with partner or referral program management
- Experience working in a CRM-driven environment with service metrics and SLAs
Job Duties
- Serve as the primary contact for all incoming partner and client calls
- route inquiries appropriately
- document interactions
- ensure timely follow-up
- Conduct introductory calls with referral partners upon their first lead submission to provide program education
- clarify expectations
- establish a positive initial experience
- Proactively re-engage partners experiencing reduced or inactive lead activity to identify barriers to participation
- Monitor and manage lane-specific email inboxes
- ensure timely
- accurate
- professional responses to partner inquiries
- requests
- escalations
- Provide administrative and operational support to the Account Management team and leadership with administrative or operational tasks as assigned including reporting
- partner outreach
- support initiatives
- Maintain detailed notes and partner interactions within Salesforce to ensure visibility and collaboration across teams
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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