Part/Full Time Front Desk Associate

Holiday Inn Express Hotel & Suites near the Empire Mall is a well-established hotel recognized for its commitment to delivering quality service and comfort to its guests. Managed under the reputable Kelly Inn and affiliated with IHG Hotels, this hotel operates as part of a global hospitality group renowned for guest satisfaction and excellent accommodations. The hotel offers modern amenities, a welcoming environment, and convenient access to local attractions such as the Empire Mall, making it a preferred choice for both business and leisure travelers. The establishment prides itself on maintaining high cleanliness standards, friendly and professional staff, and offering value through competitive room rates and loyalty programs.

Currently, Holiday Inn Express Hotel & Suites is inviting applications for a part-time Guest Service Agent position. This role is ideal for individuals who enjoy working with people and are passionate about providing exceptional customer experiences. The work schedule primarily covers weekend shifts, specifically 7 AM to 3 PM or 3 PM to 11 PM on Saturdays and Sundays, with additional afternoon and evening shifts possible during the week. This flexibility allows the role to cater to candidates with other commitments while ensuring the hotel maintains consistent front desk coverage.

The Guest Service Agent serves as the face of the hotel, responsible for greeting guests, managing check-ins and check-outs efficiently, and handling room reservations. This position requires a proactive and personable individual who can thrive both independently and within a team environment. Responsibilities also include maintaining the cleanliness of the front desk and lobby area to ensure a pleasant and welcoming atmosphere for guests at all times.

In return for dedication and excellent service, Holiday Inn Express provides its part-time employees with various benefits including discounts on hotel reservations across Kelly Inn managed hotels and IHG Hotels worldwide. Employees can also participate in a 401K Retirement Program with an employer match, showcasing the company’s commitment to long-term employee wellbeing. Additionally, vacation pay and paid holidays are offered contingent upon working those days, with extra compensation awarded for working on the employee’s birthday. To qualify for employment, candidates must also meet the requirement of passing a criminal background check, ensuring safety and trust within the workplace.

This part-time role is an excellent fit for candidates who are outgoing, happy, and customer-oriented, looking to develop their hospitality skills in a supportive and reputable hotel environment. It offers a balance of customer service, operational support, and teamwork that is integral to the hotel industry. If you are enthusiastic about helping guests and contributing to memorable stays, this Guest Service Agent position at Holiday Inn Express Hotel & Suites could be the ideal job opportunity for you.