Part -Time Wedding & Event Coordinator| Concierge - City Cruises Norfolk

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $28.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Flexible Schedule

Professional Development

Job Description

City Experiences is a renowned company specialized in providing exceptional land and water-based experiences through its portfolio of over 25 brands. With more than 40 years of successful growth achieved organically and through acquisitions, City Experiences proudly welcomes upwards of 30 million guests and riders annually. The company emphasizes a culture of communication, creativity, and cooperation, fostering an environment where enthusiastic team players thrive. City Experiences adheres to its RESPECT Service System, which embodies the company's mission, vision, core values, and operating principles. This system ensures that respect is at the heart of all interactions and business practices, driving the... Show More

Job Requirements

Bachelor's degree preferred
minimum 1 year experience in sales support or event coordination
effective oral and written communication skills
maintain a high level of organization and be detail-oriented
handle multiple tasks/projects at one time
establish and maintain effective working relationships
listen effectively, assess situations, determine relevant issues and suggest solutions
work with Microsoft Office applications especially Word, Excel, PowerPoint
ability to work flexible schedule including nights and weekends

Job Qualifications

Bachelor's degree preferred
minimum 1 year experience in sales support or event coordination
effective oral and written communication skills
high level of organization and detail orientation
ability to handle multiple tasks and projects simultaneously
ability to establish and maintain effective working relationships
effective listening and problem assessment skills
proficiency in Microsoft Office applications especially Word, Excel, PowerPoint
ability to work flexible schedule including nights and weekends

Job Duties

Develop a comprehensive knowledge of all regional vessels, products and enhancements
take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups
successfully upsell existing guests to higher-value options and enhancements
follow City Cruises guidance on when and how to follow up with clients to present revenue generation opportunities through order enhancements
handle objections using vast product knowledge
maintain a flexible weekly schedule including night and weekend demand
serve as a resource for the sales team including conducting site visits and greeting clients upon boarding
serve as the primary point of contact for client post-booking including site visits and client meetings
be present during detailed events as liaison between sales and operations
ensure complete and accurate product details are communicated to Food & Beverage and Operation teams
manage a minimum of 50 events per month
develop strong rapport with guests, thank them, gain feedback, ask for referrals, rebook, and solicit survey participation
work with GM and Director of Sales to resolve guest issues timely
manage all administrative and operational activities including payment collection
answer all post-booking inquiries leveraging deep understanding of products and pricing
ensure guests are billed correctly according to contracts
document guest interactions in Salesforce with detailed notes and tasks
compile reports for bi-weekly meetings ensuring visibility of cruise details
perform additional job duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: