Job Overview
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Retirement Plan
Employee Discounts
Paid holidays
Professional development support
Job Description
The veterinary hospital is a trusted healthcare facility dedicated to providing exceptional medical services to pets and their owners. Known for its warm and professional environment, the hospital serves as a cornerstone in the community for veterinary care, ensuring that animals receive top-notch treatment and compassionate attention. The hospital employs a team of skilled veterinarians, veterinary technicians, and support staff committed to advancing animal health and wellbeing through comprehensive medical, surgical, and preventive care.
The Client Service Representative role is pivotal within this dynamic team, acting as the primary point of contact for clients and patients who visi... Show More
The Client Service Representative role is pivotal within this dynamic team, acting as the primary point of contact for clients and patients who visi... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service experience
- Basic computer proficiency
- Effective communication skills
- Ability to multitask
- Ability to work under pressure
- Availability to work flexible hours
- Must be detail oriented
- Good organizational skills
Job Qualifications
- High school diploma or equivalent
- Prior experience in customer service or administrative roles
- Knowledge of veterinary terminology preferred
- Strong interpersonal and communication skills
- Ability to multitask and work effectively in a fast-paced environment
- Proficient in basic computer skills
- Demonstrated empathy and professionalism
- Ability to follow detailed instructions
- Experience working in a veterinary or medical office is an advantage
- Basic understanding of animal care and client service
Job Duties
- Conduct oneself in a confident and professional manner with clients even in stressful situations
- Deal intelligibly, pleasantly and efficiently with clients, often multitasking
- Present treatment plans and fees positively while supporting hospital payment policies
- Remember clients and patients names and use them
- Disseminate up-to-date information to appropriate team members
- Communicate compassionately and effectively with clients via verbal, email, and text
- Understand veterinary terminology, surgical procedures, and medications
- Interpret veterinary medical records to ensure proper charges are included
- Assist in medical treatment cases as needed
- Admit and discharge patients on doctor’s orders ensuring medical appropriateness
- Answer client questions regarding animal care up to veterinary level
- Relay advice from practitioners and reinforce proper home care
- Handle patient admission and accurate medical record entries
- Determine and communicate financial updates including additional deposits
- Dispense prescribed medications and explain dosing and side effects
- Communicate discharge instructions clearly and verify client understanding
- Accurately handle payment transactions
- Show empathy, care, and concern consistently
- Schedule appointments according to standard procedures considering patient needs
- Review inpatient records each shift for correctness and updates
- Prepare and ship lab samples with appropriate documentation and charges
- Record results of tests, treatments, and medical notes accurately
- Distribute emails, faxes, and lab work to team members efficiently
- Work continuously around staff and clients
- Follow oral and written directions
- Delegate tasks and ensure completion
- Maintain a clean and orderly facility
- Perform upkeep and troubleshoot hospital equipment including computers
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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