Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Benefits
Paid Time Off
Discount at restaurants
Health Insurance
Vision Insurance
Dental Insurance
401K Matching
Paid holidays
volunteer pay
Tuition Reimbursement
Referral bonuses
Employee Discounts
Job Description
Fidelity Hotel is a unique and distinguished hospitality establishment located in the historic Baker Building at 1940 E. 6th Street. This adaptive reuse project honors Cleveland's rich heritage by preserving a 103-year-old architectural landmark while offering modern amenities and a luxurious guest experience. The hotel features 97 guest rooms and suites, each thoughtfully designed with custom furniture, curated artwork, and tailored amenities that reflect the vibrant and creative spirit of Cleveland. Beyond providing accommodations, Fidelity Hotel boasts a full-service restaurant, bar, versatile event and meeting spaces, and a private dining room, all designed to offer exceptional service and comfort to... Show More
Job Requirements
- High school diploma or general education degree preferred
- Previous guest service and/or housekeeping experience preferred
- Ability to interpret standard operating procedures, safety, and sanitation instructions
- Ability to work flexible hours including evenings and weekends
- Physical ability to perform cleaning and maintenance tasks
- Excellent customer service skills
- Reliable and punctual
Job Qualifications
- High school diploma or general education degree preferred
- Previous guest service and/or housekeeping experience preferred
- Ability to interpret standard operating procedures, safety, and sanitation instructions
- Knowledge of guest services and amenities
- Strong communication skills
- Attention to detail
- Ability to work independently and as part of a team
Job Duties
- Prepare guest rooms for the night to include turning down the bed linen, closing curtains, placing amenities, etc.
- Clean guest rooms and common areas according to standard operating procedures and as assigned by your supervisor
- Stock housekeeping carts with all necessary supplies including linen, cleaning rags, and guest room amenities
- Complete turndown services to all in-house guest rooms in accordance with hotel standards
- Complete any guest requests in a timely fashion
- Maintain cleanliness of guest corridors and back of house throughout the shift
- Maintain organization of storage areas and replenish supplies as needed
- Assist with responsibilities and duties of laundry services during need periods
- Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals
- Assist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.
- Assist in the implementation of special projects
- Possess knowledge of all guest services and amenities
- Greet all guests in close proximity and make each feel important by providing a genuine welcome
- Ensure immediate response is given to guest comments and concerns
- inform immediate supervisor and apply corrective measures when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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