Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation pay
sick leave
Holiday pay
401(k)
Job Description
Westin BWI is a distinguished hotel part of the HEI Hotels and Resorts family, renowned for its commitment to creating an engaging and vibrant workplace culture that prioritizes employee satisfaction and inclusion. The establishment is dedicated to fostering a supportive environment where every team member feels valued and connected through various initiatives such as employee parties, potlucks, spirit weeks, birthday celebrations, and work anniversary recognitions. This nurturing environment is designed to build strong relationships among employees and to cultivate a sense of family within the organization.
As a leading hotel, Westin BWI emphasizes not only excellent guest service... Show More
As a leading hotel, Westin BWI emphasizes not only excellent guest service... Show More
Job Requirements
- High school diploma or equivalent preferred
- Valid driver’s license and clean driving record
- Ability to comprehend and abide by all traffic regulations
- Ability to lift heavy luggage and packages
- Ability to stand and walk for extended periods
- Ability to perform physical tasks such as bending, stooping, kneeling, and climbing stairs
- Effective communication skills
- Availability to work flexible hours including weekends and holidays
- Customer service experience preferred
Job Qualifications
- Hotel experience preferred
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
- Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs
- Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage
- Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation
- Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation
- Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation
- Excellent driving record as verified by Motor Vehicle Report
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc
Job Duties
- Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site
- Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner
- use claim tickets to ensure appropriate delivery of vehicle
- Move from door post to and from other areas throughout the hotel in response to customer needs
- Greet guests immediately with a friendly and sincere welcome
- Open car doors for arriving and departing hotel customers
- Respond immediately to customer inquiries regarding hotel features, services, and assistance
- Provide clear and understandable directions to hotel facilities and nearby attractions
- Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading
- Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance
- Lift luggage, packages and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles
- Clearly communicate the features and services of the hotel facilities
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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