Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement plan employee discount
Training and Development
Job Description
James Avery Jewelry is a renowned specialty retailer that has built a strong reputation for its unique and high-quality handcrafted jewelry. Located in the Broadway Square Mall in Tyler, TX, James Avery Jewelry emphasizes not only distinctive craftsmanship but also exceptional customer service. The company is dedicated to fostering a welcoming and enriching shopping experience for all customers, backed by a knowledgeable and motivated team. As a company, it values integrity, commitment to outstanding service, and a collaborative team environment where each associate's contribution is recognized and appreciated. This position is an exciting opportunity to be part of a local... Show More
Job Requirements
- High school degree or equivalent
- minimum 1-year retail or customer service experience preferred
- previous supervisory experience preferred
- pass a background check
- pass an alcohol, controlled substance, and illegal drug screen meeting company standards
Job Qualifications
- High school diploma or equivalent
- minimum 1-year retail or customer service experience preferred
- previous supervisory experience preferred
- strong written and verbal communication skills
- ability to multitask in a fast-paced environment
- attention to detail
- strong organizational skills
- ability to demonstrate effective leadership
- ability to train associates on equipment and service procedures
Job Duties
- Assist store management with in-store supervision including directing personnel
- provide effective leadership to all associates
- display the highest level of customer service in all areas
- resolve guest issues effectively
- keep supervisor informed of product, guest, and personnel issues
- monitor and approve guest’s returns in accordance with retail policies
- monitor associates guest service levels and provide feedback as needed
- utilize GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry
- prepare and review supply order from the JAC warehouse and prepare orders for other items through applicable purchasing channels
- perform leadership responsibilities for store opening and closing duties
- provide leadership and training to associates in all areas of responsibility with emphasis on guest service and sales
- coordinate regular associate training and seasonal associate training
- delegate assignments to associates
- assist in annual inventory process ensuring compliance with established processes and guidelines
- assist in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise following company procedures
- notify appropriate retail and corporate personnel when inventory issues are discovered
- participate and assist in conducting regularly scheduled store meetings
- implement plans to participate effectively in company special events and promotions
- develop and conduct team building activities
- monitor product trends and changes in retail and communicate to district manager
- operate all service equipment including polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and related chemicals
- train staff to operate all service area equipment and small tools
- perform staging, setup, maintenance and replacement of display items following visual merchandising guide parameters
- assist store management in maintaining company standards for overall store presentation
- process employee purchases in absence of store manager or assistant manager or co-manager
- ensure company security procedures are used to protect assets
- review and create employee schedules in absence of management staff ensuring schedule meets operational and budgetary guidelines and customer service levels
- demonstrate strong written and verbal communication skills
- multitask in fast-paced environment
- observe all safety regulations and participate in safety training
- adhere to all company policies including attendance, harassment freedom, and electronic communication guidelines
- assume lead role in absence of other leadership team members
- build and maintain effective relationships with internal and external stakeholders
- collaborate with departmental and cross-functional teams to build trust and credibility
- assist in other areas as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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