Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Weekend Shifts
Benefits
Employee Discounts
Dental Insurance
Life insurance
Medical insurance
Vision Insurance
Job Description
The UPS Store, Inc. is a reputable franchise organization operating approximately 4,800 independently owned locations throughout the U.S., Puerto Rico, and Canada. These centers provide comprehensive business services catering to a diverse clientele that includes small-office/home-office markets, corporate travelers, and everyday consumers. Services offered range from shipping and freight solutions to postal services, digital and online printing, document handling, and various business-related solutions. Each center is operated by skilled professionals dedicated to delivering world-class service, fostering a culture of trust, teamwork, accountability, and open communication. The UPS Store, Inc. prides itself on being an equal opportunity employer, emphasizing inclusivity and... Show More
Job Requirements
- High school diploma or GED
- Previous retail or customer service experience
- Strong communication and interpersonal skills
- Ability to operate office equipment and computer software
- Physically able to lift over 40 pounds
- Availability to work weekends and flexible hours
- Ability to work in a fast-paced sales environment
Job Qualifications
- High school diploma or GED required
- Retail/customer service experience
- Good communication and people skills
- Able to cross-sell and up-sell products and services
- Excellent packing skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
Job Duties
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, The UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
- Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
- Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
- Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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