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Part Time Retail Customer Service Associate

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $16.00
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
Health Insurance
Dental Insurance
employee discount
Retirement Plan
Career development opportunities
Equal opportunity employer

Job Description

FedEx Office is a prominent retail company specializing in shipping, copying, and business services across numerous locations. As a division of FedEx, the company has a strong reputation for delivering reliable, efficient, and customer-friendly service in a fast-paced retail environment. Known for its commitment to innovation and quality, FedEx Office aims to provide comprehensive solutions tailored to individual and business customer needs, including printing, packing, and shipping. The company supports a diverse workforce and is dedicated to offering opportunities for career growth and advancement through continuous learning and supportive work culture. Furthermore, FedEx Office honors inclusivity and equal opportunity in... Show More

Job Requirements

  • High school diploma or equivalent education
  • Excellent verbal and written communication skills
  • Ability to stand during entire shift excluding meal and rest periods
  • Ability to move and lift 50 pounds
  • Ability on a consistent basis to bend/twist at the waist and knees
  • Ability on a consistent basis to communicate effectively with customers, vendors, and other team members
  • Ability on a consistent basis to perform work activities requiring cooperation and instruction
  • Ability on a consistent basis to function in a fast-paced environment under substantial pressure
  • Ability on a consistent basis to maintain attention and concentration for extended periods of time
  • Ability on a consistent basis to work with minimal supervision
  • Ability on a consistent basis to report regularly to work and maintain established business hours to support the FedEx Office business

Job Qualifications

  • High school diploma or equivalent education
  • Excellent verbal and written communication skills
  • Demonstrated ability to handle multiple tasks simultaneously
  • Strong customer service orientation and consultative skills
  • Basic operational skills with retail equipment and point of sale systems
  • Ability to work effectively within a team environment
  • Commitment to upholding company values such as the Purple Promise

Job Duties

  • Follow instructions of supervisor and assist other team members in performing limited store functions
  • Understand and model the Purple Promise to make every FedEx experience outstanding
  • Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
  • Ensure all customer problems are resolved quickly and to the satisfaction of the customer
  • Maintain a safe, clean and orderly retail store
  • Ensure confidentiality of customer data and careful handling of documents, media, and packages
  • Assist with processing financial transactions using a point of sale terminal, including handling cash and making change
  • Clean and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
  • Take preemptive action to prevent errors and waste
  • Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
  • Perform multiple tasks at the same time
  • Look for opportunities to improve knowledge and skills within the retail store
  • Adhere to all FedEx Office standards as outlined in the Team Member Handbook
  • Perform all other duties as needed or required of the position

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.