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Housing Catalyst logo

(Part-Time) Resident Services Specialist

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $24.15 - $26.66
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Work Schedule

Weekend Shifts
Fixed Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
wellness programs
Professional development opportunities
Employee enrichment programs
work-life balance initiatives

Job Description

Housing Catalyst is a leading nonprofit organization based in Fort Collins, Colorado, dedicated to transforming communities through the provision of affordable housing. Known for its commitment to fostering supportive environments, Housing Catalyst operates with a focus on teamwork, compassion, and the professional growth of its employees. The organization is embedded in a vibrant community recognized for its arts scene and abundant outdoor activities, providing an enriching lifestyle for both employees and residents. Housing Catalyst supports a culture of wellness and balance, offering comprehensive benefits, wellness programs, and initiatives designed to promote mindfulness and a healthy workplace. They are recognized as... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience working in the mental health and/or customer service fields
  • Ability to work Wednesdays and Thursdays, 1 PM to 9 PM
  • Availability for weekend and holiday shifts
  • Must be a resident of Larimer or Weld County or willing to relocate within six months
  • Ability to attend monthly all-staff meetings the second Wednesday of every month, 9 AM to 10 AM
  • Ability to attend weekly Resident Services Team meetings Fridays, 10:30 AM to 11:30 AM
  • Ability to handle confidential and sensitive information appropriately
  • Ability to cope with the mental and emotional stress of the position
  • Physical ability to routinely walk, stand, sit, bend, lift light objects, talk, hear, see, and demonstrate manual dexterity

Job Qualifications

  • High school diploma or equivalent
  • Experience working in the mental health and/or customer service fields
  • Demonstrated ability to engage with individuals experiencing homelessness, trauma, addiction, and recovery care populations
  • Effective communication and interpersonal skills
  • Ability to plan and facilitate group activities and educational workshops
  • Skilled in problem-solving and crisis intervention
  • Commitment to professional development
  • Ability to maintain confidentiality and professional boundaries
  • Proficient in basic computer use and documentation
  • Demonstrated teamwork and accountability

Job Duties

  • Promote a positive and safe resident environment, engage, redirect, or assist residents in need
  • Responsible for business support duties such as tracking and updating shift logs, reporting property maintenance problems, front desk coverage, and other back up tasks
  • Adhere to company policies, procedures, and standards, act with an appropriate sense of urgency and accountability, handle confidential information correctly, and maintain professional boundaries with those contacted during work
  • Plan and organize group activities and educational workshops such as building self-esteem, learning life skills, art, and cooking
  • Conduct new resident orientation for residents
  • Identify and address resident concerns by actively listening and problem-solving
  • Employ effective techniques and best practices working with people in a mental health crisis, trauma, alcohol/drug addiction, and emergencies to stabilize the situation
  • Monitor, document, and enforce resident and property policies and rules
  • Assist residents in completing forms, documents and using computer-based resources
  • Report any hazardous and emergencies immediately
  • Coordinating the entry of CaseBuddy notes
  • Coordinating the monthly newsletter and calendar
  • Participate in training and educational opportunities for ongoing professional development
  • Maintain regular and prompt attendance in the workplace
  • Might be reassigned in emergencies
  • Performs other duties as assigned
  • Must be able to handle confidential and sensitive information appropriately
  • Comply with policies and procedures
  • Communicate clearly and effectively in day-to-day tasks
  • Establish and maintain effective boundaries and working relationships with those contacted during work, including customers, co-workers, and the general public

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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