Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, recognized as the largest owner and operator of private clubs nationwide since its foundation in 1957. With a dedicated workforce of over 17,000 employees, Invited manages more than 130 distinguished country clubs, city clubs, and athletic clubs across the United States. These clubs provide an array of first-class amenities that redefine luxury and exclusivity, including championship golf courses, state-of-the-art racquet facilities, fitness centers, handcrafted cuisine, resort-style pools, and modern workspaces. Invited prides itself on its commitment to building strong relationships and enriching the lives of its members and guests,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in the hospitality industry or a similar customer-facing role
- Service-oriented mindset
- Friendly and personable with a positive attitude
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Must be able to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments with potential exposure to dust, fumes, or gases
- Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required
- Effective communication skills with sufficient visual acuity including talking and hearing
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year experience in the hospitality industry or a similar customer-facing role
- Service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive, can-do attitude
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Strong communication skills across various channels including verbal, written, phone, text, and social media
- Proven ability to work well under pressure, effectively managing multiple tasks simultaneously
- Strong organizational skills with keen attention to detail
- Exceptional listening skills with the ability to understand and respond to member and guest needs
- Proficient in Microsoft Office applications including Word, Outlook, and Excel
- Effective multitasker with strong time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression
- Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry
- Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments
- Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone
- Assist with member communications, including social media efforts, newsletters, and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Support member experience initiatives by promoting club offerings and assisting with key projects
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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