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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $14.00 - $16.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
flexible schedule
Professional Development
inclusive work environment
Employee assistance program
hybrid work model
Community engagement opportunities
team collaboration
Job Description
The Town of Whitby is a dynamic and rapidly growing community located in the heart of Durham Region, within the eastern Greater Toronto Area. As the second-largest municipality in the region, Whitby is a vibrant town known for balancing a small-town atmosphere with the sophisticated amenities of a large urban center. With its population expected to grow from 140,000 to more than 200,000 by 2031, the Town of Whitby is experiencing exciting transformation and development. It boasts beautiful heritage downtowns, an award-winning marina, extensive recreational opportunities, arts and culture events, and a strong commitment to sustainability and community improvement. The... Show More
Job Requirements
- secondary school graduation diploma
- minimum six months experience working in a customer service environment
- including experience with cash handling and providing assistance over the telephone
- demonstrated working knowledge of Microsoft Office Suite including Outlook, Word, and Excel
- demonstrated working knowledge of facility and recreation software ACTIVE Net is preferred
- valid police criminal record check to work with the vulnerable sector
Job Qualifications
- secondary school graduation diploma
- minimum six months experience working in a customer service environment, including experience with cash handling and providing assistance over the telephone
- demonstrated working knowledge of Microsoft Office Suite including Outlook, Word, and Excel
- demonstrated working knowledge of facility and recreation software, ACTIVE Net preferred
- valid police criminal record check to work with the vulnerable sector
Job Duties
- providing front-line customer service to patrons in person, by telephone, and online, responding to inquiries and assisting with recreation program information and facility services
- processing program registrations, admissions, and transactions using the Town's Point of Sale system
- receiving and reconciling payments for admissions, programs, facility rentals, and retail items
- booking and processing permits for indoor and outdoor recreation facilities and community spaces
- addressing customer concerns and inquiries in a professional and solution-focused manner
- providing information about Town programs, services, schedules, and policies to ensure patrons have a positive recreation experience
- maintaining accurate records, documentation, and files, and providing general clerical support to the Recreation Customer Service team
- reconciling daily cash and transaction reports in accordance with established procedures
- supporting facility operations by assisting with administrative tasks
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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