Part-Time Receptionist - Mercedes-Benz of Anaheim

Anaheim, CA, USA|

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $18.00

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401(k) Plan

Paid Time Off

Employee stock purchase plan

Employee Vehicle Purchase Program

Job Description

Mercedes-Benz of Anaheim is a premier automotive dealership that forms part of Group 1 Automotive, a Fortune 250 leader in the automotive retail sector. Group 1 Automotive has a stellar reputation for providing outstanding customer service and driving excellence in the industry. As a forward-thinking dealership focused on luxury and customer satisfaction, Mercedes-Benz of Anaheim is known for its commitment to quality, integrity, and professionalism. The dealership offers a professional work environment with excellent job training, advancement opportunities, and a range of competitive benefits that support both personal and career growth for its associates.

The role offered is fo... Show More

Job Requirements

One or more years of previous experience as a customer service representative preferred
High school diploma or equivalent
Valid driver license in the state that you will work and a good driving record
Ability to work well in a process driven environment
Outstanding communication skills in both verbal and written
All applicants must pass pre-employment testing to include background checks, MVR, and drug testing

Job Qualifications

One or more years of previous experience as a customer service representative preferred
High school diploma or equivalent
Valid driver license in the state that you will work and a good driving record
Great attitude with high-energy personality
Excellent customer service skills
Professional appearance and work ethic
Ability to work well in a process driven environment
Outstanding communication skills in both verbal and written

Job Duties

Greets customers, obtaining all pertinent customer, vehicle and insurance information
Introduces customer to estimator on a rotating basis
Ensures that each customer is informed of the details or repair, including scheduling time and procedures, labor rate differences, insurance company requirements, payment procedures and all applicable warranties
Assist estimators in scheduling appointments for incoming jobs
Maintain an appointment log to ensure accurate appointment scheduling
Maintain regular customer contact prior to appointment date and time
Ensure that all necessary parts have arrived on day prior to appointment
Monitor status of each job in process
Follow up with each customer every 48 hours or as needed to ensure customer satisfaction
Document pertinent information regarding repairs and conversations with customers in Car Trac system
Assist customers with insurance questions and issues and resolve when possible

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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