Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Flexible
Benefits
health benefits
Dental Insurance
Vision Insurance
401K with company match
Early pay
Employee perks and discount program
Paid Time Off
Company holidays and floating holidays
Referral Bonus Program
Mentorship programs
Internal/upskilling growth opportunities
Tuition reimbursement program (coming fall 2025)
Job Description
Covenant Village Care Center is a reputable healthcare facility located in Cincinnati, Ohio, specializing in providing high-quality long-term care and assisted living services. Serving seniors and individuals requiring supportive healthcare, Covenant Village Care Center is committed to fostering a warm, safe, and welcoming environment that enhances the quality of life for all residents. The center is dedicated to compassionate care and professional excellence, employing a team of skilled staff who work collaboratively to meet the diverse needs of their community. This facility enjoys a strong reputation for exceptional customer service and a friendly atmosphere, making it a preferred location for... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in receptionist, administrative, or customer service role preferred
- Ability to communicate clearly and professionally
- Proficiency with office equipment and computer software
- Strong organizational and multitasking skills
- Ability to provide excellent customer service
- Must be able to follow safety and security protocols consistently
Job Qualifications
- High school diploma or equivalent
- Previous experience in a receptionist, administrative, or customer service role is preferred
- Experience in a healthcare or senior living setting preferred
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Proficiency with basic office equipment, such as phones, copiers, and computers
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic data entry
- Ability to handle multiple tasks in a busy environment while maintaining a positive and professional demeanor
Job Duties
- Greet and welcome residents, visitors, and staff in a friendly and professional manner
- Direct visitors to the appropriate departments, offices, or resident areas as needed
- Ensure that all visitors sign in and follow facility protocols for safety and security
- Assist residents and visitors with inquiries and provide information about the facility and services
- Answer and direct incoming phone calls in a polite and professional manner
- Take messages and ensure that they are communicated promptly to the appropriate individuals or departments
- Respond to general inquiries and provide information as needed, or direct calls to the appropriate person
- Manage and distribute incoming mail and packages to the correct recipients
- Perform general administrative duties, such as filing, faxing, copying, and scanning documents
- Assist with scheduling appointments, meetings, and events as requested by staff or management
- Help maintain records, including visitor logs, and ensure proper documentation of front desk activities
- Order office supplies and maintain a well-organized and tidy reception area
- Provide exceptional customer service to residents, visitors, and staff, ensuring that their needs are met and inquiries are addressed promptly
- Handle any concerns or complaints in a calm and courteous manner, escalating issues to the appropriate staff when necessary
- Build positive relationships with residents and their families, offering assistance and support when needed
- Monitor and ensure that safety protocols are followed at the front desk, including visitor sign-in and compliance with facility policies
- Report any security concerns or suspicious activities to management or security personnel
- Ensure the confidentiality of sensitive information in accordance with facility policies and regulations, including HIPAA when applicable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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