Job Overview
Employment Type
Hourly
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee assistance program
Training and development opportunities
flexible scheduling
Retirement plan options
Employee Discounts
Job Description
Woodlands Retirement Community is a reputable establishment dedicated to providing high-quality residential care and services to elderly and handicapped individuals. As a well-established healthcare and residential facility, Woodlands offers a safe, secure, and supportive environment for its residents, focusing on their dignity, privacy, and well-being. The community employs a team of compassionate professionals who are committed to enhancing the lives of residents through attentive care, respectful interaction, and a nurturing atmosphere. The Woodlands Retirement Community HealthCare lobby and Independent Living front desk are the main hubs where residents, families, and visitors receive assistance, support, and information. This facility embraces an... Show More
Job Requirements
- High school diploma or equivalent
- preferably one year or more of relevant experience
- must successfully pass background and drug test
- read, write and speak the English language clearly
- follow oral and written instructions
- ability to organize, document, and implement detailed records and forms
- excellent communications skills
- excellent customer service skills
- good organizational skills
- excellent keyboarding and computer skills
- computer literacy specifically MS Word for Windows
- working knowledge of mail processes such as postage machine, Federal Express and UPS
- outstanding interpersonal skills with high level of energy and enthusiasm
- genuine caring for and interest in elderly and handicapped people
- maintain confidentiality of all resident care information
- interact effectively with residents, guests, supervisors and peers
- must be able to cope with mental and emotional stress related to working with persons who are ill, disabled, elderly, and/or emotionally upset
- knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment
- follow safety regulations, reporting injuries or unsafe conditions and work practices to appropriate administrator
- follow acceptable standards of personal hygiene and comply with department dress code
- possess a fundamental understanding of sanitation and cleanliness
- regular, punctual and dependable attendance
- provide assistance to and work directly with staff, residents, family of residents, visitors, government agencies and the general public
Job Qualifications
- High school diploma or equivalent
- preferably one year or more of experience in a receptionist or customer service role
- excellent communication skills
- strong organizational skills
- proficient keyboarding and computer skills including MS Word
- ability to read, write, and speak English clearly
- outstanding interpersonal skills with high level of energy and enthusiasm
- genuine caring attitude for elderly and handicapped people
- knowledge of mail processes such as postage machine, Federal Express, and UPS
- ability to maintain confidentiality of resident information
- ability to follow oral and written instructions
- ability to cope with mental and emotional stress related to working with ill, disabled, or elderly persons
- knowledge of residents' rights and safety regulations
Job Duties
- Manages the reception and main office area to ensure effective telephone and mail communications both internally and externally to maintain professional image
- greets residents, staff, and visitors and assists them with their inquiries
- performs light paperwork and minimal filing
- connects telephone calls and accepts messages for those not in office
- participates as needed in special department projects
- maintains the comfort, privacy, and dignity of each resident in the delivery of services
- interacts warmly with residents to promote a caring environment
- understands and upholds all aspects of residents' rights including promptly reporting abuse or violations
- assists in maintaining a safe, neat, and clean environment and reports environmental deficiencies
- communicates and interacts effectively and tactfully with residents, visitors, families, and staff
- performs all job responsibilities in accordance with safety and infection control procedures
- supports an atmosphere which promotes a homelike environment
- responds promptly to inquiries and requests within established policy
- performs supportive tasks that may be altered depending on circumstances
- completes requirements for in-service training, attendance, uniform, dress codes, and other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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