Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $25.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
The John Gore Organization is the premier presenter, distributor, and marketer of Broadway theatre around the globe. Spearheaded by renowned theater producer and owner John Gore, this influential entertainment company comprises a family of notable brands including Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com, and Group Sales Box Office. With an extensive reach, its productions are showcased not only on Broadway and Off-Broadway stages but also in London's West End, Japan, and 48 North American markets. The company has earned a distinguished reputation within the performing arts community, amassing Tonys in every producing category and receiving numerous esteemed accolades... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in ticketing or customer service
- Effective communication skills
- Strong organizational and multitasking abilities
- Ability to provide excellent customer service
- Positive attitude and leadership capability
- Availability to work non-exempt hours
- Basic computer proficiency
Job Qualifications
- High school diploma or equivalent
- Experience in ticketing or customer service preferred
- Strong communication and interpersonal skills
- Ability to multi-task and manage time effectively
- Proficiency in organizing and maintaining accurate reports and statements
- Leadership qualities and positive attitude
- Experience with theater or live event ticketing is a plus
- Basic computer skills and familiarity with ticketing systems
Job Duties
- Manage communication and ticketing processes for season ticket holders, service center, general managers, marketing teams and partners
- Demonstrate excellent organizational and multitasking skills with proficiency in time management
- Provide consistent world-class service to all patrons via phone, in person or events
- Exhibit positive attitude and leadership behavior reflecting on the team and company image
- Develop box office statements for shows and coordinate with venues
- Process company orders and serve as key communicator with Company Manager for local shows
- Communicate inventory needs to Ticketing Manager and manage allotments
- Serve as backup support to Service Center sales staff
- Assist with processing renewals, new acquisitions, upgrades, and changes
- Fulfill subscriber benefits including additional tickets, exchanges, priority offers
- Prepare and submit daily sales reports and special reports as required
- Collaborate with managers and marketing to meet theatrical service standards
- Support service initiatives by managing customer email communications
- Undertake special projects as directed by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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