Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.79 - $28.03
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Employee Discounts
flexible schedule
Job Description
UPMC Passavant is a reputable healthcare institution dedicated to delivering exceptional medical care and patient services. As part of the larger University of Pittsburgh Medical Center system, UPMC Passavant exemplifies a commitment to patient-centered care, advanced medical technologies, and comprehensive rehabilitation services. Serving the community with an emphasis on compassionate care and clinical excellence, UPMC Passavant continually strives to enhance patient outcomes through innovative approaches and a focus on safety and quality. The hospital’s inpatient rehabilitation department plays a vital role in the continuum of patient care, aiming to restore functionality, promote recovery, and support patient well-being after serious injuries... Show More
Job Requirements
- high school diploma or equivalent
- at least six months of related experience
- ability to follow written and verbal instructions
- demonstrated competency in Patient and Family Concierge duties
- completion of annual contribution activity
- valid Act 34 clearance
- internal promotion based on business unit discretion
- compassion and desire to support patient and family experience
Job Qualifications
- high school diploma or one year of previous job experience required in lieu of high school diploma or GED
- six months of experience as a Patient and Family Concierge or equivalent
- demonstrated competency in all responsibilities of Patient and Family Concierge role
- internal promotions to this level are based on the discretion of the business unit's assessment of employee performance
- must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times
- completion of one annual contribution from options including hospital or department committee participation, participation in departmental project, peer interviewing, onboarding or precepting of other Experience Concierges
- ability to follow written and verbal instructions
Job Duties
- handle department administrative tasks including answering phones, transferring calls, printing reports, entering and communicating physician orders, distributing mail, and checking crash carts
- coordinate patient tests, procedures, and transports, complete errands, order and maintain CyraCom equipment, assign Responder 5 and phones
- build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request
- complete patient admissions, discharges, and transfers through the electronic health record
- update bedboards and communicate changes, place work orders or contact Biotronics for equipment issues
- greet and assist hospital guests, provide directions and information, use computers for patient information while respecting confidentiality
- clean assigned areas and remove trash, make beds and ensure cleanliness, report issues to the supervisor
- safely transport patients and equipment, deliver supplies and record transportation data, report activities to the manager
- order and organize supplies, maintain inventory and check expiration dates, monitor and stock patient and supply areas
- respond to call lights and assist patients, round hourly and distribute care plans, perform audits and update bulletin boards, follow mandatory reporting procedures
- perform other duties as assigned
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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