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Part Time Night Auditor - Holiday Inn Express South Burlington/Downtown
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
flexible spending accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee assistance program
401K Plan - Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts - Travel, Entertainment, & Retail
Training and development programs
Career advancement opportunities
Job Description
Holiday Inn Express South Burlington/Downtown, a Colwen Hotels Property, is a vibrant and welcoming hotel located in the heart of South Burlington. As part of the respected Colwen Hotels brand, this property is committed to delivering exceptional guest experiences through a blend of modern amenities and outstanding customer service. Guests at Holiday Inn Express enjoy comfortable accommodations, convenient access to local attractions, and a focus on quality and hospitality that sets this hotel apart in the hospitality industry.
Colwen Hotels prides itself on fostering a positive work environment where team members are valued and empowered. The hotel see... Show More
Colwen Hotels prides itself on fostering a positive work environment where team members are valued and empowered. The hotel see... Show More
Job Requirements
- One year of related experience, hotel preferred
- Excellent verbal and written communications skills
- Strong organizational skills and attention to detail
- Superior interpersonal and customer service skills, ability to deal with difficult guests
- Familiarity with local area, ability to provide directions and maps to local attractions and destinations
- Proficient with Microsoft Office Suite and common computer software programs
- Ability to learn computer software programs and operate property management system
- Overnight work schedule required, including weekends, and holidays
Job Qualifications
- One year of related experience, hotel preferred
- Excellent verbal and written communications skills
- Strong organizational skills and attention to detail
- Superior interpersonal and customer service skills, ability to deal with difficult guests
- Familiarity with local area, ability to provide directions and maps to local attractions and destinations
- Proficient with Microsoft Office Suite and common computer software programs
- Ability to learn computer software programs and operate property management system
Job Duties
- Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure
- Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date
- Provide exceptional guest service
- Efficiently manage the operations of the front desk, ensure check in and check out is timely
- Warmly and professionally welcome all guests
- Process guest check-in: confirm reservations, assign guest rooms
- Treat requests with professionalism, tact, and courteous manner
- act with a sense of urgency
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved
- Maintain knowledge of hotel policies including rates, discounts, special offers, and community events
- Ensure prompt delivery of billing to guests
- Ensure accuracy of daily closing reports
- Process all payment types e.g. charges, cash, checks, debit, or credit cards
- Communicate with Lead Audit team relating to daily closing and issues
- Discreetly handle confidential guest information
- Ensure lobby and shared areas are neat and orderly
- Adhere to all Colwen and brand standards
- Maintain strict key controls
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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