Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
TownePlace Suites by Marriott Huntsville is a distinguished extended-stay hotel that caters to business and leisure travelers seeking a comfortable and convenient lodging experience. As part of the renowned Marriott International brand, this hotel emphasizes hospitality, quality service, and guest satisfaction in a professional and welcoming environment. Known for its well-appointed suites with fully equipped kitchens, fitness center, and complimentary breakfast, TownePlace Suites by Marriott Huntsville ensures guests enjoy a home-like atmosphere while traveling. The establishment's commitment to excellence is reflected in its attention to detail, cleanliness, and a staff dedicated to providing an exceptional stay. With a focus on... Show More
Job Requirements
- Must have a positive attitude and willingness to learn
- demonstrate the ability to multi-task
- demonstrate the ability to be detail oriented
- demonstrate the ability to problem solve to effectively deal with internal and external customers
- must have basic English verbal and written communication skills
- must work well in stressful, high-pressure situations
- basic math skills
- must have the ability to obtain alcohol awareness certification as required by the state
- must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
- must be proficient in Windows operating systems, company approved spreadsheets and word processing
- must be able to communicate information and ideas clearly
- must have a desire to serve all guests
- must meet the legal age to serve alcoholic beverages at select properties
Job Qualifications
- Positive attitude and willingness to learn
- ability to multi-task
- detail oriented
- problem-solving skills to effectively deal with internal and external customers
- basic English verbal and written communication skills
- ability to work well in stressful, high-pressure situations
- basic math skills
- ability to obtain alcohol awareness certification as required by the state
- willingness to work a varied schedule including evenings, nights, weekends, and holidays
- proficiency in Windows operating systems, company approved spreadsheets and word processing
- ability to communicate information and ideas clearly
- desire to serve all guests
- legal age to serve alcoholic beverages at select properties
- experience in a hotel or related field preferred
- brand knowledge and experience preferred
Job Duties
- Registering guests
- making reservations
- preparing daily reports
- balancing transactions
- conducting security walks
- initiating and completing the End of Day process
- completing the Night Audit checklist for computer procedures daily
- balancing the day’s work such as miscellaneous revenue, telephone postings, valet laundry, server and desk agent’s paperwork
- preparing and distributing the Daily Flash Report as needed
- transferring the master or house accounts as necessary
- running morning reports according to MCR and Brand procedures
- completing any reports as requested by management in a timely manner
- providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy
- maintaining proper operation of the telephone switchboard
- answering guest inquiries about hotel service, facilities, and hours of operation
- establishing and maintaining good communication and teamwork with fellow associates and other departments within the hotel
- assisting with breakfast setup in select hotels
- responding to guest requests in a timely and professional manner
- maintaining confidentiality and security of all guests and hotel information
- documenting all guest requests, complaints, or problems immediately and notifying designated departments for resolution with follow-up to ensure completion and guest satisfaction
- being aware of all rates, packages, and special promotions
- being familiar with all in-house groups and high demand/restricted dates
- taking all necessary information when taking room reservations and following rate quoting scenarios
- being knowledgeable of the front desk computer systems
- logging and delivering packages, mail, and messages
- being knowledgeable of the property and amenities, along with special events, local area attractions, and things to do around the hotel
- accurately completing the check-in and checkout process
- using creative reasoning and brand standard service tools to overcome guest objections and concerns ensuring guest service satisfaction
- restocking front desk area and supplies as required or assigned by immediate supervisor
- performing other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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