Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Fort Lauderdale Pompano Beach Central is part of MCR, a leading hotel owner-operator in the United States. Founded in 2006, MCR has established itself as a major player in the hospitality industry with a portfolio worth 5 billion dollars, comprising 148 premium-branded hotels with more than 22,000 guestrooms. These hotels span 37 states and 106 cities across the country. MCR operates under several top-tier brands, including nine Marriott brands and eight Hilton brands, as well as various independent hotels. With a workforce exceeding 7,000 team members nationwide, the company has gained numerous awards and recognitions. These include being... Show More
Job Requirements
- Parttime weekends, Friday and Saturday
- experience in a hospitality, service, consumer-facing franchise or related field preferred
- must have a positive can-do attitude and willingness to learn
- ability to follow guidelines and procedures
- ability to work well under pace and pressure
- effective listening and conflict resolution skills
- strong communication skills
- desire to serve all guests
- must be 18 years of age or older
- willingness to work varied schedules including evenings, nights, weekends, and holidays
- punctual clock in and out according to schedule
- adherence to break times
- provide sufficient notice for call outs
Job Qualifications
- Experience in hospitality, service, consumer-facing, or related field preferred
- positive attitude and willingness to learn
- ability to follow established guidelines and procedures
- ability to work well in high-pressure situations
- effective listening and conflict resolution skills
- strong communication skills
- desire to serve guests
- must be 18 years of age or older
- willingness to work varied schedules including evenings, nights, weekends, and holidays
- punctuality in clocking in and out
- adherence to scheduled breaks
- providing sufficient notice for call outs
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure they feel welcomed
- work collaboratively to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- possess strong knowledge of hotel facilities and amenities
- support hotel events and groups
- demonstrate understanding of relevant technology and maintain phone etiquette
- keep all workspaces clean and well organized
- assist in cleaning guest rooms and public spaces as needed
- maintain hospitality while cleaning by greeting guests with a smile and by name
- complete all operational checklists accurately and on time every shift
- provide accurate and timely handover reports for shifts
- wear a clean, approved uniform and maintain grooming standards
- communicate clearly, honestly, and professionally with team members
- exhibit a can-do attitude to meet business and guest needs
- collaborate to create a welcoming environment and positive workplace
- complete all hotel audit-related reports by designated times
- ensure overnight security protocols are followed, including locking exterior entrances and handling late arrivals
- receive and note all incoming mail per shift checklist
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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