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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability insurance
tuition aid
Travel perks
Job Description
Stonebridge is a reputable hospitality company known for its commitment to providing exceptional guest experiences through its diverse portfolio of hotels and lodging establishments. Operating with a core focus on customer satisfaction, Stonebridge emphasizes professional development, inclusivity, and equal opportunity employment in a dynamic work environment. With properties positioned in prime locations, including Aurora, Colorado, Stonebridge is dedicated to fostering a welcoming atmosphere for guests and employees alike. The company ensures fair treatment and equal access to opportunities for all team members regardless of race, color, religion, sex, pregnancy, national origin, age, or disability, and makes reasonable accommodations to support... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Proficiency in basic bookkeeping and financial transaction balancing
- Strong verbal and written communication skills
- Proficiency with property management systems and office software
- Excellent customer service and problem-solving ability
- Ability to work independently with minimal supervision
- Detail-oriented and organized
- Availability to work overnight shifts including weekends and holidays
Job Qualifications
- Previous experience in a hospitality or customer service role preferred
- Proficiency in basic bookkeeping and balancing financial transactions
- Strong communication skills, both verbal and written
- Proficient in using property management systems and office software
- Excellent customer service and problem-solving skills
- Ability to work independently and make decisions with minimal supervision
- Detail-oriented with strong organizational skills
Job Duties
- Greet, register, and assign rooms to hotel guests
- Verify customer payment methods and process credit authorizations
- Maintain accurate records of room availability and guest accounts using the property management system
- Balance daily receipts and revenues, conducting income audits on posted revenues
- Assist guests with check-out processes, reviewing accounts and resolving discrepancies
- Answer phone calls promptly, directing inquiries or addressing guest needs
- Coordinate with overnight housekeeping or maintenance staff to resolve guest issues
- Make and confirm reservations, ensuring accurate data entry
- Provide guests with information on hotel services and local attractions
- Document guest feedback and escalate issues to management when necessary
- Perform nightly bucket checks to ensure compliance with hotel standards
- Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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