Part-time Member Services Associate

Wilmington, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $15.00

Work Schedule

Weekend Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Flexible Schedule

Job Description

CAMS, a reputable community association management company, has been an industry leader for over 30 years. The company is well-regarded for its commitment to providing a higher standard of quality service to association boards, homeowners, and vendors. This excellence is upheld by a team of highly knowledgeable, expertly trained, and certified professionals who work collaboratively across Management, Community Support, Accounting, and Maintenance Departments to ensure client satisfaction and success. CAMS is dedicated to professionalism, accountability, and a commitment to excellence, making it a trusted partner in community association management.

At CAMS, we are currently seeking two Part-time Member Services ... Show More

Job Requirements

Graduation from high school
Two years experience in a customer service position
Experience working for a community association or recreation center preferred
Strong computer skills
Ability to maintain CPR/AED certification
Ability to repetitively lift and move up to 25 lbs
Excellent customer service and communication skills
Ability to communicate effectively both orally and in writing
Ability to offer support to administrative support staff with ever-changing needs
Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors
Exceptional organization and tracking skills
Strong conflict resolution skills
Excellent people skills
Ability to multi-task efficiently in a high volume, fast-paced environment

Job Qualifications

Graduation from high school
Two years of experience in a customer service position
Experience in community association or recreation center preferred
Strong computer skills
Ability to maintain CPR/AED certification
Excellent customer service and communication skills
Effective oral and written communication
Ability to support administrative staff with changing needs
Ability to maintain good working relationships with staff, residents, guests, volunteers and contractors
Exceptional organizational and tracking skills
Strong conflict resolution skills
Ability to multitask efficiently in a fast-paced environment

Job Duties

Provide direct receptionist support to all on-site property needs by offering high-quality customer service to inbound callers, visitors and vendors
Open or close the Clubhouse as required by shift
Follow daily shift duties and complete required checklists while communicating urgent issues to management
Administer membership programs in accordance with board policies including guest sign-ins and age qualification forms
Assist with room set up and take down for scheduled events
Conduct hourly amenity center walks to identify unauthorized guests, observe room capacities and assist members
Maintain cleanliness by straightening, picking up trash and wiping down equipment
Enforce clubhouse and amenity rules and regulations
Log and manage activity equipment ensuring proper return and condition
Complete incident reports as needed
Partner with Administrative and Lifestyle teams to manage front desk operations and support events
Greet homeowners and visitors and manage inbound call routing
Update and monitor lifestyle and fitness schedules and communicate concerns
Assist with event management tasks including contact lists and activity tracking
Maintain communication tools such as website calendars and member boards
Coordinate maintenance requests with Facilities Manager
Support general administrative duties and event activities as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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