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Part Time M Club Lounge Concierge - Marriott Colorado Springs
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
wellness programs
performance bonuses
Job Description
Pyramid Global Hospitality is a renowned hospitality company that prioritizes its people and cultivates a supportive, inclusive, and diverse work environment. Committed to fostering growth and well-being, the company embraces a 'People First' culture where employee development, benefits, and meaningful relationships are key pillars. Pyramid Global Hospitality operates over 230 properties worldwide, delivering exceptional guest experiences while providing engaging and rewarding career opportunities for its team members. Their comprehensive benefits package includes health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. The company also invests in continuous training and development to... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Strong communication and interpersonal skills
- Knowledge of local area and tourist attractions
- Proficiency with computer systems related to hotel operations
- Ability to maintain professional appearance and demeanor
- Commitment to delivering high-quality guest service
- Ability to handle multiple tasks in a fast-paced environment
- Must be able to assist guests with transportation and event coordination
Job Qualifications
- Engaging personality and genuine interest in providing exceptional service
- Strong interpersonal skills and ability to build connections with diverse guests
- Excellent problem-solving skills and a proactive attitude
- Knowledge of local area attractions, restaurants, and points of interest
- Effective communication skills and the ability to convey information clearly
- Flexibility to adapt to varying shifts and schedules
- Able to work holidays and weekends
Job Duties
- Approach all encounters with guests and employees in a friendly service-oriented manner
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working per brand standards
- Maintain regular attendance in compliance with Pyramid Global Hospitality standards as required by scheduling which will vary according to the needs of the hotel
- Comply at all times with Pyramid Global Hospitality standards and regulations to encourage safe and efficient hotel operations
- Maintain a friendly and warm demeanor at all times
- Greet and welcome all guests approaching the Front Desk in accordance with Pyramid Global Hospitality standards
- Ensure good food quality delivered to club lounge, well displayed, clean surface and organized according to brand and company standards
- Coordinate special events or special projects as assigned
- Assists guest with problems with hotel services
- Arrange transportation needs for guests
- Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
- Provide information on the geographical area. Suggest site-seeing locations and arrange tours
- Be familiar with all Pyramid Global Hospitality policies and house rules as well as hospitality terminology
- Have knowledge of and assist in emergency procedures as required
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
- Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees
- Use proper two-way radio etiquette at all times when communicating with other employees
- Attend meetings as required by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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