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Part Time M Club Lounge Concierge - Marriott Colorado Springs
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Employee Discounts
performance bonuses
job training
Job Description
Pyramid Global Hospitality is a renowned global hospitality company dedicated to putting people first. With a presence spanning over 230 properties worldwide, Pyramid Global Hospitality upholds a People First culture that places the wellbeing and growth of its employees at the forefront. The company is known for its inclusive and supportive work environment that fosters diversity, personal development, and meaningful employee engagement. Employees at Pyramid Global Hospitality benefit from comprehensive packages including health insurance, retirement plans, paid time off, wellness programs, and unique perks such as local discounts and special rates on hotel stays. These benefits are complemented by ongoing... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to maintain professional appearance and grooming standards
- Strong attendance and punctuality record
- Must comply with company policies and safety regulations
- Ability to use front desk computer systems
- Excellent communication and interpersonal skills
- Must be flexible to work varying shifts including holidays and weekends
Job Qualifications
- Engaging personality and genuine interest in providing exceptional service
- Strong interpersonal skills and ability to build connections with diverse guests
- Excellent problem-solving skills and a proactive attitude
- Knowledge of local area attractions, restaurants, and points of interest
- Effective communication skills and ability to convey information clearly
- Flexibility to adapt to varying shifts and schedules
- Ability to work holidays and weekends
Job Duties
- Approach all encounters with guests and employees in a friendly service-oriented manner
- Maintain high standards of personal appearance and grooming including wearing the proper uniform and name tag
- Maintain regular attendance in compliance with company standards as required by scheduling
- Comply at all times with company standards and regulations to encourage safe and efficient hotel operations
- Greet and welcome all guests approaching the Front Desk
- Ensure good food quality delivered to club lounge, with clean and organized display according to brand standards
- Coordinate special events or projects as assigned
- Assist guests with problems related to hotel services
- Arrange transportation needs for guests
- Provide information on the local area, suggest sightseeing locations and arrange tours
- Be knowledgeable of daily functions, VIPs and special events occurring at the hotel
- Familiarize with all company policies, house rules, and hospitality terminology
- Assist in emergency procedures as required
- Operate all relevant aspects of the Front Desk computer system
- Maintain attentiveness, friendliness, helpfulness and courtesy to guests and employees
- Use proper two-way radio etiquette in communication with staff
- Attend meetings as required by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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