Part-Time IT Systems & Operations Assistant (Hybrid - NYC)
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $26.00
Work Schedule
Standard Hours
Job Description
BEAM, or Bridge to Enter Advanced Mathematics, is a nonprofit organization committed to creating pathways for students from low-income and underserved communities to pursue careers in science, technology, engineering, and mathematics (STEM). Since its inception in 2011 as a small summer program, BEAM has expanded into a national year-round initiative that serves hundreds of students across multiple states. Their mission is centered on providing continuous academic and community support from middle school through college graduation, helping students gain access to advanced STEM education and resources often unavailable in traditional school settings. By offering summer programs, weekend classes, mentoring, and college... Show More
Job Requirements
- Ability to work approximately 25 hours per week, Monday through Friday from 11 AM to 4 PM
- Passion for BEAM's mission to support STEM education for underserved communities
- Strong written and verbal communication skills
- Ability to manage multiple priorities and tasks simultaneously
- Basic technical proficiency with cloud applications and hardware troubleshooting
- Commitment to follow IT policies and procedures
- Capacity to work collaboratively with diverse teams
- Detail-oriented with strong organizational skills
Job Qualifications
- 0-2 years of experience in IT support or operations coordination, ideally in a remote or nonprofit environment
- Strong interpersonal and communication skills with the ability to work across departments and support individuals with varying technical proficiency
- Strong organizational and project management skills for managing multiple projects and tasks with attention to detail
- Experience with cloud-based platforms such as Asana, Google Workspace, RingCentral, Slack
- Ability to troubleshoot basic hardware issues remotely and in-person
- Ability to follow standard operating procedures and document processes clearly
- Adaptable and comfortable supporting both technical and operational tasks
- Awareness of basic cybersecurity principles especially in SaaS environments
- Experience using a ticketing system such as Mojo Helpdesk is a significant plus
- Familiarity with onboarding and offboarding processes
- Ability to create or update user-friendly how-to guides and documentation
- Experience in seasonal, education-based, or nonprofit programs
- Bilingual in English and Spanish or experience supporting bilingual users
- Familiarity with data privacy considerations such as FERPA
- Ability to communicate basic technical information to non-technical users
Job Duties
- Support the onboarding and offboarding process for regular and seasonal employees by procuring and preparing necessary BEAM-issued technology
- Configure laptops with cybersecurity and device monitoring tools
- Provision access to enterprise applications such as Asana, Dropbox, Google Workspace
- Provide user support and access management for TalentLMS, Slack, and RingCentral
- Troubleshoot hardware and software issues and manage support tickets through Mojo Helpdesk
- Configure and update RingCentral IVR system including call routing and ring groups
- Create and maintain user-friendly documentation, FAQs, and knowledge articles
- Assist with summer program operations including access management and travel logistics
- Monitor security measures on BEAM devices and applications to safeguard sensitive data
- Assist with maintaining compliance with data protection regulations and IT policies
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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