Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Benefits
hybrid work schedule
Paid Time Off
Professional development opportunities
Diverse and inclusive workplace
Employee assistance program
Flexible work hours
supportive management
Job Description
Berklee College of Music, located in Boston, Massachusetts, is a world-renowned institution dedicated to advancing music education and the arts. Known for its innovative approach to contemporary music and performing arts education, Berklee fosters a diverse and inclusive community where creativity flourishes. The college offers a wide range of programs that prepare students for professional careers in music, production, performance, and related fields. As a leader in the performing arts education sector, Berklee maintains a vibrant cultural environment that hosts numerous live performances, events, and shows throughout the year, thereby creating opportunities for students and staff to engage deeply with... Show More
Job Requirements
- Three plus years of experience in guest experience or front-of-house roles in performing arts or theater environments
- Strong written and verbal communication skills
- Ability to handle and reconcile merchandise money
- Strong organizational skills
- Knowledge of Microsoft Office and Google Suite
- Self-driven and able to manage time with minimal supervision
- Ability to work well under pressure
- Certification in CPR and first aid
- Knowledge of safety, security, and crowd control regulations
- Knowledge of ADA and accessibility standards
Job Qualifications
- Three plus years of experience in a guest experience or front-of-house role in a performing arts or theater environment
- Strong written and verbal communication skills
- Ability to handle and reconcile merchandise money
- Strong organizational skills with knowledge of Microsoft Office and Google Suite
- Self-driven with the ability to manage time and tasks independently
- Experience working with entertainment industry professionals
- Strong supervisory, interpersonal, and organizational skills
- Leadership, management, evaluation, and planning abilities
- Ability to work well under pressure and in stressful situations
- High level of transparency and diplomacy in stakeholder interactions
- Ability to take initiative and meet deadlines
- Experience with database management and ticketing systems
- Knowledge of safety, security and crowd control best practices
- Knowledge of ADA and accessibility regulations
- Certification in CPR and first aid
Job Duties
- Arrive to open the theater and check in with show leaders, box office, security, and production
- Admit ushers and hold usher meetings
- Create show reports for each performance or event
- Enforce theater policies and trouble-shoot patron issues
- Close and secure the theater after events
- Ensure accessible seating requests are set up and review emergency procedures with ushers
- Enter maintenance requests as needed to support facility upkeep
- Reconcile merchandise sales and manage retail inventory
- Serve as secondary House Manager during events
- Compile show information and prepare show sheets for usher staff
- Communicate with the Senior House Manager regarding event concerns and improvements
- Inspect and maintain performance equipment and facility items such as seats, radios, and stanchions
- Supervise usher team during performances
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
OysterLink helps hospitality teams hire in one place.
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